Customer-Centric Installation Coordinator

The Home Depot; Florida; On-site; USD 42,000 - 56,000; Full time

Job summary

The Home Depot in Florida is seeking an HDIS Installation Coordinator to serve as the main contact for customers and installation teams, guiding jobs from start to finish and ensuring accurate paperwork and timely progress.

You will coordinate pre-install inspections, monitor progress across interior and exterior product lines, manage service tickets, collect payments, and liaise with branches to resolve issues, delivering excellent service throughout the install lifecycle.

Qualifications

• Minimum of 1 year of work experience in related roles.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication and organizational abilities.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
• 25% Job Process Support - Coordinates with internal and external partners for all job inquiries and escalations, assists in branch operations and movement of jobs.
• 40% Operations - Manages intake of open jobs, reviews paperwork for accuracy, schedules inspections, places material orders, and processes labor bills for services.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

The Home Depot in Florida is seeking an HDIS Installation Coordinator to serve as the main contact for customers and installation teams, guiding jobs from start to finish and ensuring accurate paperwork and timely progress.

You will coordinate pre-install inspections, monitor progress across interior and exterior product lines, manage service tickets, collect payments, and liaise with branches to resolve issues, delivering excellent service throughout the install lifecycle.