Installation & Customer Experience Coordinator

The Home Depot; Virginia; On-site; USD 25,000 - 43,000; Full time

Job summary

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, guiding jobs from order to completion and ensuring accurate paperwork and timely updates. You will coordinate with internal and external partners, schedule inspections, collect payments, and manage data entry while maintaining high service levels across interior and exterior product lines.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced

Qualifications

• Minimum high school diploma or GED.
• Legally eligible to work in the United States.
• Excellent interpersonal and customer service skills.
• Strong communication and organizational abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Initiates and maintains regular communication with customers across the install life cycle, ensuring timely follow-up and resolving questions.
• Coordinates with internal and external branch partners for all job inquiries and escalations.
• Manages intake of all open jobs, reviews paperwork for accuracy, and schedules pre-installation inspections and services.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is seeking an Installation Coordinator to support customers and Install Field teams, guiding jobs from order to completion and ensuring accurate paperwork and timely updates. You will coordinate with internal and external partners, schedule inspections, collect payments, and manage data entry while maintaining high service levels across interior and exterior product lines.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced