Install Base Growth Manager – SMB Sales

UKG; Atlanta (GA); On-site; USD 117,000 - 143,000; Full time

Job summary

UKG is seeking a Manager of SMB Install Base to lead a high-performing sales team focused on expanding wallet share within our SMB portfolio (0-500 employees). You will drive strategy, coach executives, and partner with pre-sales and operations to maximize revenue from existing customers.

You will report to the VP of Customer Account Management and travel up to 50% as needed. A track record in SaaS/HCM sales and strong leadership is required to succeed in this role.

Qualifications

• 1 year leading diverse teams in sales or presales.
• 5+ years selling to C-level executives.
• Must be located in Central to Western US.

Responsibilities

• Meet and exceed revenue targets for install base expansion.
• Develop and execute a focused sales strategy to identify expansion opportunities within existing customer accounts.
• Coach, mentor, and develop a high-performing team of Sales Executives, with emphasis on consultative selling.
• Establish and maintain clear sales metrics and best practices around pipeline growth, forecast accuracy, customer discovery, and account strategy.
• Drive peer collaboration across the broader sales organization and pre-sales teams to enhance collective performance.
• Lead regular coaching and forecasting reviews with each team member to assess pipeline health, sales activity, and identify barriers to success.
• Build and sustain key customer relationships; partner with account leadership to develop multi-year expansion strategies.
• Foster a customer-first, employee-centric culture where excellence is celebrated and continuous improvement is encouraged.
• Provide regular feedback to senior management on market trends, competitive dynamics, and recommendations for enhancing our go-to-market approach.

Skills

Team leadership

C-level sales

SaaS sales

Coaching

Cross-functional

Education

Bachelor's degree

Job description

UKG is seeking a Manager of SMB Install Base to lead a high-performing sales team focused on expanding wallet share within our SMB portfolio (0-500 employees). You will drive strategy, coach executives, and partner with pre-sales and operations to maximize revenue from existing customers.

You will report to the VP of Customer Account Management and travel up to 50% as needed. A track record in SaaS/HCM sales and strong leadership is required to succeed in this role.