Inspections Account Manager

Western States Fire Protection; Lake Oswego (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Life, Dental, and Vision Insurance

401(k) Plan – Matching up to 3%

Paid Time Off

Tuition Reimbursement

Job summary

An industry-leading company in fire protection seeks an Inspections Account Manager in Lake Oswego, Oregon. This entry-level role involves managing client accounts, ensuring customer satisfaction, and coordinating inspection activities. Candidates should possess strong communication skills and have a basic background in accounting with the ability to thrive in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Basic accounting and 2 years’ account management experience.
• Scheduling experience required.

Responsibilities

• Maintain excellent customer satisfaction with new and existing clients.
• Manage setup, scheduling, invoicing, and collections for inspection jobs.
• Communicate regularly via phone and email with clients and technicians.

Skills

Communication

Critical thinking

Problem-solving

Job description

Join to apply for the Inspections Account Manager role at Western States Fire Protection.

Western States Fire Protection (WSFP) and its subsidiaries are committed to our purpose, values, and each other. We specialize in Life Safety Systems since 1985, emphasizing integrity, quality, safety, professionalism, and commitment.

What We Offer

• Health, Life, Dental, and Vision Insurance
• Employee Assistance Program
• Flex Spending (FSA), HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off, Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym Membership Reimbursement

Job Responsibilities

• Maintain excellent customer satisfaction with new and existing clients.
• Manage setup, scheduling, invoicing, and collections for inspection jobs.
• Update department’s Master Account Sheet.
• Coordinate with customers and internal staff to ensure project progress.
• Communicate regularly via phone and email with clients and technicians.
• Renew inspection contracts and review proposals/contracts for scope, hours, price, and profit.
• Manage scheduling, billing, collections, and report submissions as required.
• Maintain records and complete special projects.
• Assist with light phone support (up to 2 hours/day, 2-3 days/week).
• Use business software for responsibilities and suggest efficiency improvements.
• Build and maintain strong customer relationships.
• Assist the Inspections Manager and Sales Account Manager as needed.
• Perform other duties as assigned.

Job Qualifications

• Excellent verbal and written communication skills.
• Basic accounting and 2 years’ account management experience.
• Scheduling experience required.
• Fire protection industry experience is a plus.
• Strong computer skills and familiarity with business software.
• Ability to thrive in a fast-paced environment.
• Critical thinking and problem-solving skills are advantageous.
• Courteous, friendly, and helpful attitude.
• Willing to pass drug screening and background check.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Construction