Insight & Analytics Lead: Shape Customer Strategy & Growth

The Travel Corporation; Los Angeles (CA); Hybrid; USD 120,000 - 190,000; Full time

Job summary

The Travel Corporation (TTC) in Los Angeles seeks an experienced Senior Analytics Leader to shape customer and commercial insight across booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards diagnosis and predictive insight, leading analysts and partnering with Data Science and Engineering to improve data and self-service capabilities.

Ideal candidates bring a track record turning analysis into decisions, strong executive

Qualifications

• Significant experience in customer insight, customer analytics, commercial analytics or a similar insight-led role.
• Strong experience with complex customer, transactional, loyalty, digital or behavioural data.
• Strong analytical capability, including SQL and modern BI and visualisation tools.
• A track record of turning analysis into decisions and measurable commercial outcomes.
• Strong understanding of segmentation, customer behaviour and commercial performance drivers.
• Excellent data storytelling and executive communication.
• Experience leading analysts and raising analytical standards.
• Commercial judgement and the confidence to challenge senior stakeholders constructively.
• Experience using AI to deliver insight faster and encouraging AI self-service among colleagues.
• Experience with experimentation or test-and-learn programmes.
• Exposure to Snowflake or another modern cloud data platform.
• Experience in a global, multi-brand or multi-market business.
• Curiosity about travel, hospitality or global consumer businesses.

Responsibilities

• Lead customer and commercial analytics across priority business questions and strategic initiatives.
• Turn complex data into clear perspectives on customer behaviour, growth opportunity and performance.
• Develop analytical approaches across segmentation, customer journeys, conversion, retention and value.
• Move the organisation from descriptive reporting towards diagnostic and predictive insight.
• Translate ambiguous business challenges into structured questions and testable hypotheses.
• Build evidence-led recommendations that senior stakeholders act on.
• Set consistent definitions and frameworks for key customer and commercial measures.
• Partner with Data Science on opportunities that need advanced modelling or experimentation.
• Work with Data Product and Engineering to improve analytical data and self-service capability.
• Lead and coach analysts, raising standards in both methodology and storytelling.

Skills

SQL

Data storytelling

Executive communication

Analytical capability

Tools

Snowflake

Tableau/Power BI

Job description

The Travel Corporation (TTC) in Los Angeles seeks an experienced Senior Analytics Leader to shape customer and commercial insight across booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards diagnosis and predictive insight, leading analysts and partnering with Data Science and Engineering to improve data and self-service capabilities.

Ideal candidates bring a track record turning analysis into decisions, strong executive