Inside Sales & Territory Manager Paint Retail Accounts

Benjamin Moore & Co.; Milford, Northern (MA, KY); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401 (k) match

PTO starting at 3 weeks vacation + 7+1

Employer-paid life insurance

Tuition reimbursement

Job summary

Benjamin Moore is seeking an Account Management & Sales professional to manage a portfolio of small retail accounts across our network. You will build trusted partnerships with store owners and staff, identify sales opportunities, and drive revenue growth through both virtual and in-person engagement.

The role requires travel per region, strong communication, and proficiency with CRM tools. You will collaborate with marketing, operations, and regional teams to ensure consistent service

Qualifications

• Bachelor’s degree in a related field.
• 2+ years of sales, customer service, or account management experience (preferably in paint, coatings, or retail).
• Strong communication and interpersonal skills.
• Self-motivated with the ability to work independently and manage time effectively.
• Comfortable with virtual tools (e.g., video conferencing, CRM systems, data analytics tools).
• Willingness to travel as needed; must reside near a designated hub.
• Valid driver’s licence and reliable transportation.

Responsibilities

• Manage a portfolio of smaller retail accounts selected based on geography, sales volume, and store type (P&D or H&W).
• Build and maintain strong, trust-based relationships with store owners, managers, and staff.
• Identify sales opportunities and execute strategies to drive measurable revenue growth and brand loyalty.
• Conduct regular virtual check-ins and occasional in-person visits to ensure consistent engagement and support of accounts.
• Leverage scripts to guide conversations to ensure consistent seasonal focus areas that drive sales and service goals.
• Collaborate with key stakeholders to provide product knowledge, technical support, and training to retail partners.
• Support virtual training initiatives and support other territories when needs arise.
• Serve as a proactive liaison between the retailer and internal teams to resolve issues and ensure a high-level of satisfaction and collaboration.
• Develop and execute a territory plan that balances virtual engagement with sporadic strategic in-person visits.
• Travel requirements will vary by region (e.g., weekly visits in metro areas vs. monthly in rural regions).
• Maintain accurate records of visits, calls, and customer interactions using CRM.
• Collaborate with regional sales teams, marketing, and operations to align goals and share insights.
• Work with direct manager and NACIC Customer Experience Manager to ensure consistency across Inside Sales Representatives (ISRs) nationwide to create a baseline of service and performance for ISRs.
• Provide feedback and data to support the ongoing development of the MDIP program.
• Track and report on sales performance, customer engagement, and market trends to inform strategy and demonstrate results

Skills

Strong communication

Self-motivated

Time management

Virtual tools proficiency

Education

Bachelor’s degree in a related field

Tools

CRM systems

Video conferencing

Data analytics tools

Job description

Benjamin Moore is seeking an Account Management & Sales professional to manage a portfolio of small retail accounts across our network. You will build trusted partnerships with store owners and staff, identify sales opportunities, and drive revenue growth through both virtual and in-person engagement.

The role requires travel per region, strong communication, and proficiency with CRM tools. You will collaborate with marketing, operations, and regional teams to ensure consistent service