Inside Sales Team Lead – Remote Coaching & Growth

Frontdoor, Inc.; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision

Life and disability insurance

401(k) matching

Employee stock purchase plan

Competitive incentive plan

Job summary

2-10 Home Buyers Warranty Corporation seeks a skilled sales team supervisor to drive performance in a remote environment. You will coach an inside sales team, manage talent, and partner with Workforce Management to align staffing with KPIs.

Responsibilities include hiring, promotions, floor coverage in a virtual setting, and handling escalated calls while maintaining accurate associate documentation. A high school diploma and 4+ years in contact center ops are required.

Qualifications

• High school diploma or equivalent required
• 4+ years of contact center operations experience
• Role involves computer-based tasks and multitasking

Responsibilities

• Lead and coach inside sales team to meet KPIs
• Supervise employee lifecycle including hiring and promotions
• Provide floor coverage in virtual environment
• Collaborate with WFM for staffing
• Ensure accurate documentation of associate data
• Handle escalated customer calls

Skills

People management

Data-driven

Active listening

Crucial conversations

Communication

Decision making

Sales leadership

Performance management

Education

High school diploma or equivalent

Job description

2-10 Home Buyers Warranty Corporation seeks a skilled sales team supervisor to drive performance in a remote environment. You will coach an inside sales team, manage talent, and partner with Workforce Management to align staffing with KPIs.

Responsibilities include hiring, promotions, floor coverage in a virtual setting, and handling escalated calls while maintaining accurate associate documentation. A high school diploma and 4+ years in contact center ops are required.