Inside Sales Leader: Inspire High-Performing Team

First American; Iowa (LA); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

First American Home Warranty seeks an accomplished Inside Sales Supervisor to lead and coach a team of Inside Sales Representatives. You will drive sales, conversion, and call center productivity while fostering a positive, results-focused environment.

The role requires experience in telesales coaching, strong communication skills, and the ability to manage daily operations with a focus on quality and compliance. A Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of inbound/outbound call center sales supervisory experience or 2+ years in a lead coaching role.
• Experience in telesales with coaching for higher conversion rates and customer retention.
• Strong communication and listening skills, with ability to motivate diverse personalities.

Responsibilities

• Lead, coach, motivate, and develop Inside Sales Representatives to achieve sales and call center goals.
• Build relationships and a positive team culture with open communication and accountability.
• Maintain sales momentum through daily coaching, performance reviews, and recognizing improvements.
• Coach on discovery, customer needs, product value, closing techniques, and overcoming objections.
• Monitor performance and use data to identify trends and drive development.

Skills

Leadership & coaching

Call center management

Sales coaching

Communication skills

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

First American Home Warranty seeks an accomplished Inside Sales Supervisor to lead and coach a team of Inside Sales Representatives. You will drive sales, conversion, and call center productivity while fostering a positive, results-focused environment.

The role requires experience in telesales coaching, strong communication skills, and the ability to manage daily operations with a focus on quality and compliance. A Bachelor’s degree is preferred.