Inside Sales Team Lead - Growth, Coaching & Appointments

Baths R Us; Medina (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Baths R Us in Medina, OH seeks an Assistant Inside Sales Manager to support our Inside Sales team and lead when the Inside Sales Manager is unavailable. You will confirm and qualify appointments, handle cancellations, and coach team members to improve performance.

The role requires strong phone skills, a sales mindset, and the ability to work in a fast-paced environment, with experience in inside sales or call centers preferred. Home improvement experience is a plus.

Qualifications

• Inside sales, call center, appointment-setting experience required.
• Leadership or coaching experience preferred.
• Strong phone and communication skills are essential.

Responsibilities

• Confirm and qualify scheduled customer appointments.
• Review appointments for accuracy and ensure they meet qualification standards.
• Handle cancellations with objection-handling to retain or reschedule.
• Make inbound and outbound calls to set new appointments.
• Coach and support Inside Sales team members.
• Monitor appointment quality, call activity, and team performance.
• Assist with customer escalations and difficult calls.
• Ensure teams follow scripts, processes, and expectations.
• Provide leadership when the Inside Sales Manager is unavailable.
• Document customer conversations and appointment outcomes.
• Drive confirmation rates, retention, setting, and overall team performance.

Skills

Inside sales

Leadership

Communication

Job description

Baths R Us in Medina, OH seeks an Assistant Inside Sales Manager to support our Inside Sales team and lead when the Inside Sales Manager is unavailable. You will confirm and qualify appointments, handle cancellations, and coach team members to improve performance.

The role requires strong phone skills, a sales mindset, and the ability to work in a fast-paced environment, with experience in inside sales or call centers preferred. Home improvement experience is a plus.