Inside Sales Support - Flow Control (B2B CSR)

Hayward Holdings, Inc.; Clemmons (NC); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Hayward Holdings, Inc. in Clemmons, NC is seeking an Inside Sales Support specialist for the Flow Control product line. The role focuses on providing administrative and customer-facing support to ensure accurate orders, pricing, and timely delivery.

The position is in-office, five days per week, and requires strong communication and problem-solving skills. The ideal candidate will have 3+ years in a B2B CSR role, proficiency with Microsoft Office, and familiarity with Salesforce; bilingual

Qualifications

• 3+ years of experience in a B2B customer-facing service role.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Office; Salesforce experience a plus.

Responsibilities

• Review orders for accuracy and process orders, samples, returns, and credits.
• Provide pricing information and perform calculations as required.
• Coordinate with operations, shipping and sales to meet customer requirements.
• Assist with quotations and respond to customer inquiries about pricing and delivery.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Bilingual Spanish (plus)

Education

Associate degree in related discipline

Comparable CSR experience in lieu of degree

Tools

Microsoft Office

Salesforce

Job description

Hayward Holdings, Inc. in Clemmons, NC is seeking an Inside Sales Support specialist for the Flow Control product line. The role focuses on providing administrative and customer-facing support to ensure accurate orders, pricing, and timely delivery.

The position is in-office, five days per week, and requires strong communication and problem-solving skills. The ideal candidate will have 3+ years in a B2B CSR role, proficiency with Microsoft Office, and familiarity with Salesforce; bilingual