Customer Service Representative

Hayward Holdings, Inc.; Clemmons (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Hayward Holdings Inc. in Clemmons, North Carolina, seeks an Inside Sales Support for the Flow Control product line.

This in-office role provides administrative support to customers, processes orders, and coordinates with operations, shipping, and sales to ensure timely fulfillment. Requirements include 3+ years in B2B customer-facing roles, strong communication, and proficiency with Microsoft Office; Salesforce experience is a plus.

Qualifications

• Excellent written and verbal communication.
• Strong commitment to customer service and internal/external stakeholders.
• Ability to resolve issues and balance customer and company needs.

Responsibilities

• Review orders for accuracy prior to placement.
• Process orders, samples, returns and credits promptly.
• Resolve customer inquiries on pricing and delivery.
• Provide pricing information and perform required calculations.
• Coordinate with operations, shipping and sales to meet customer requirements.
• Assist with quotations and general duties as assigned.

Skills

Excellent communication

Customer service mindset

Problem solving

Multi-tasking in fast-paced env

Spanish (optional)

Education

Associate degree in related discipline

Tools

Salesforce

Microsoft Office

Job description

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China.

Hayward Flow Control, a division of Hayward Industries, is a leading U.S. manufacturer of industrial thermoplastic valves, actuation and controls, instrumentation, filters, strainers, corrosion resistant pumps, bulkhead fittings and tank accessories. Hayward Flow Control products are used in water and wastewater treatment, chemical processing & transfer, chemical feed, aquatic/animal life support systems, mining, and many other industrial processing systems worldwide. Hayward's thermoplastic and actuation products accommodate aggressive and corrosive environments, delicate ecosystems, or the strictest chemical balances to keep water and life working together.

As part of our growth strategy, we are looking for a dynamic individual to join our team as Inside Sales Support for our Flow Control product line, in our Clemmons, North Carolina location. This position is in office, five days per week.

Summary

This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.

Major Tasks And Responsibilities

• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, samples, return goods and credit requests.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information as required. Calculations required.
• Coordinate customer requirements by working closely with the operations, shipping, and sales staff
• Assistance with quotations
• Other duties as assigned

Requirements

• Excellent communication skills, both verbal and written
• Strong commitment to customer service, to internal and external customers.
• Excellent problem solving and conflict management skills.
• Proven ability to work in a fast-paced environment, while also managing priorities.

Experience

• 3+ years' work experience in a Business to Business (B2B) customer-facing service team.
• Proficiency in Microsoft Office products
• Experience with Salesforce system is a plus.
• Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.Bi-lingual skills (fluent in Spanish) is a plus.

Education

• Associate degree in related discipline OR comparable CSR experience in place of degree.