Inside Sales Specialist – Territory Growth

Eastman Industrial Supply, Inc.; Kingsport (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Eastman is seeking an Inside Sales Representative to manage and grow its assigned customer base and territory. You will develop phone-based account plans, generate leads, initiate prospect calls, and establish ongoing rapport with customers.

This role emphasizes territory management, outbound calls, CRM usage, and collaboration with account managers to create qualified opportunities and drive revenue growth in the Kingsport, TN area.

Qualifications

• BS/BA in business related discipline is required.
• Previous customer service or inside sales experience is beneficial.
• Experience with CRM and sales tools is expected.
• Traits: passion for selling, tenacious, inquisitive.

Responsibilities

• Develop and utilize territory management plan.
• Identify and cold-call prospects.
• Support account managers in generating new business by creating and delivering qualified opportunities.
• Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell.
• Support, manage, and qualify incoming leads from all sources.
• Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow-ups; and other account related issues.
• Provide Voice of Customer feedback including product quality, performance and service issues and concerns.
• Effectively leverage CRM for documentation, collaboration, and analysis.
• Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms.
• Provide ongoing sales demand forecasts.
• Negotiate business to close including pricing, sales terms and other conditions

Skills

CRM experience

Inside sales

Customer service

Education

BS/BA in business

Job description

Eastman is seeking an Inside Sales Representative to manage and grow its assigned customer base and territory. You will develop phone-based account plans, generate leads, initiate prospect calls, and establish ongoing rapport with customers.

This role emphasizes territory management, outbound calls, CRM usage, and collaboration with account managers to create qualified opportunities and drive revenue growth in the Kingsport, TN area.