Inside Sales Specialist: Quick Quotes & Upsell

Austin Hose; California; Hybrid; USD 35,000 - 52,000; Full time

Job summary

Austin Hose is seeking an Inside Sales Representative to provide knowledgeable, professional customer service, process orders, and upsell products in a fast-paced environment.

You will manage orders from quote to invoice, verify stock and ship dates, and collaborate with outside sales to ensure timely delivery while maintaining outstanding service levels. Ideal candidates have 1–3 years in customer service or inside sales, strong Excel skills, and the ability to learn Prophet 21.

Qualifications

• High School Diploma or GED preferred.
• 1–3+ years’ experience in Customer Service or Inside Sales preferred.
• Ability to learn Austin Hose warehouse and delivery methods, techniques, and procedures.
• Proficiency in MS Excel and basic Prophet 21 navigation.

Responsibilities

• Sell products and services by processing orders, answering inquiries, and upselling in a fast-paced environment.
• Manage orders from quote to invoice and verify ship dates.
• Collaborate with outside sales and buyers to ensure timely delivery and excellent customer service.
• Communicate effectively with customers and internal teams to resolve issues promptly.

Skills

Inside Sales

Customer Service

MS Excel

MS Office

Education

High School Diploma or GED

Tools

Prophet 21

MS Excel

MS Office

Job description

Austin Hose is seeking an Inside Sales Representative to provide knowledgeable, professional customer service, process orders, and upsell products in a fast-paced environment.

You will manage orders from quote to invoice, verify stock and ship dates, and collaborate with outside sales to ensure timely delivery while maintaining outstanding service levels. Ideal candidates have 1–3 years in customer service or inside sales, strong Excel skills, and the ability to learn Prophet 21.