Front Counter Sales & Service Specialist

Austin Hose; Wichita, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Austin Hose in Wichita, KS is seeking a customer-focused sales associate to provide professional service and process orders efficiently. You will respond to inquiries, manage quotes to invoices, and coordinate deliveries while suggesting complementary products.

The role requires 1–3+ years in customer service and sales, proficiency with Excel, and knowledge of Trulinx. Flexibility for overtime and strong communication are essential in a fast-paced environment.

Qualifications

• 1-3+ years’ experience in Customer Service related Industry and Sales preferred.
• Proficiency with MS Excel and basic MS Office use.
• Familiarity with Trulinx setup and maintenance.
• Strong communication and attention to detail in order handling.

Responsibilities

• Sell products and services by processing orders and responding to price and delivery inquiries.
• Maintain organized, functional will-call area and verify every order.
• Manage orders from quote to invoice and coordinate with buyers for delivery.
• Suggest related products and increase order size by understanding customer history.
• Process and expedite orders, returns, and vendor returns accurately and timely.
• Collaborate with the front counter sales team and expectations of overtime as needed.

Skills

Customer Service

Sales

Communication

Attention to Detail

Education

High School Diploma or GED

Tools

Trulinx

MS Excel

MS Office

Job description

Austin Hose in Wichita, KS is seeking a customer-focused sales associate to provide professional service and process orders efficiently. You will respond to inquiries, manage quotes to invoices, and coordinate deliveries while suggesting complementary products.

The role requires 1–3+ years in customer service and sales, proficiency with Excel, and knowledge of Trulinx. Flexibility for overtime and strong communication are essential in a fast-paced environment.