Inside Sales Specialist – Plumbing & Kitchen Solutions

Trumbull Industries, Inc.; Erie (Erie County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with company match

Paid Time Off

Paid Holidays

Life/ADD Insurance and Short/Long Term

Professional Development & Tuition Re:

Job summary

Trumbull Industries, Inc. is seeking an Inside Sales/Customer Service professional to support customers, ensure order accuracy, and build lasting relationships.

Experience in Kitchen/Bath/Plumbing products is a plus, with strong communication and organizational skills to manage orders and coordinate with warehousing and purchasing departments. The position emphasizes fast, accurate data entry, independent work, and the ability to multi-task in a team environment, supporting a broad range of

Qualifications

• Inside Sales/Customer Service experience preferably in Kitchen/Bath/Plumbing products.
• Strong interpersonal and relationship-building skills.
• PC proficiency using ERP and proprietary automated computer applications is desired.
• Strong organizational skills and attention to detail.
• Excellent math, verbal and written communication skills.
• Good follow up skills and persistence.
• Excellent phone presence.
• Willing and able to work independently and as part of a team.
• Ability to multi-task and prioritize work appropriately.
• Sense of urgency and decisiveness as appropriate.
• Reacts well under the pressure of a fast-paced environment and follow through on commitments.
• Fast and accurate data entry skills.

Responsibilities

• Assist customers with inquiries regarding products and prices in a prompt friendly and accurate manner.
• Enter orders on the order entry, returns and issue credits
• Monitor purchase orders to check on status and back orders.
• Coordinate sales between customers or purchasing departments and coordinate shipping dates.
• Resolve customer problems; forward those issues to an appropriate buyer or supervisor.
• Provide technical sales information and vendor information to customers.
• Coordinate with warehouse personnel to complete an order in an expedient and efficient fashion.
• Perform other related duties as assigned by the supervisor.

Skills

Interpersonal skills

Customer service

Multi-tasking

Communication skills

Phone presence

Teamwork

Data entry

Follow-up skills

Urgency and decisiveness

Tools

ERP software

Proprietary computer applications

Job description

Trumbull Industries, Inc. is seeking an Inside Sales/Customer Service professional to support customers, ensure order accuracy, and build lasting relationships.

Experience in Kitchen/Bath/Plumbing products is a plus, with strong communication and organizational skills to manage orders and coordinate with warehousing and purchasing departments. The position emphasizes fast, accurate data entry, independent work, and the ability to multi-task in a team environment, supporting a broad range of