Inside Sales

ADP, Inc.; Erie (Erie County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(K) with company match

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

Tuition Reimbursement

Professional Development

Job summary

Trumbull Industries, Inc. is seeking an Inside Sales/Customer Service professional to support customers with product inquiries and pricing in a fast-paced plumbing products environment.

You will enter orders, monitor status, and coordinate shipping dates while building strong customer relationships. Ideal candidates have experience in kitchen/bath/plumbing sales, excellent communication, and the ability to multitask in a team setting.

Qualifications

• Inside Sales/Customer Service experience preferably in Kitchen/Bath/Plumbing products.
• Strong interpersonal and relationship-building skills.
• PC proficiency using ERP and proprietary applications.
• Strong organizational skills and attention to detail.
• Excellent math, verbal and written communication skills.
• Good follow up skills and persistence.
• Excellent phone presence and teamwork ability.

Responsibilities

• Assist customers with inquiries regarding products and prices promptly.
• Enter orders, process returns and issue credits accurately.
• Monitor purchase orders, check status and back orders.
• Coordinate sales between customers or purchasing departments and shipping dates.
• Resolve customer problems and forward issues to buyers or supervisors.
• Provide technical and vendor information to customers.
• Coordinate with warehouse staff to complete orders efficiently.
• Perform other related duties as assigned by the supervisor.

Skills

Inside Sales

Customer Service

Kitchen/Bath/Plumbing knowledge

ERP systems

Data entry

Phone etiquette

Communication skills

Multitasking

Organizational skills

Attention to detail

Tools

ERP software

Job description

Corp-outside Sales-plumbing Full Time Non-Exempt Erie, PA, US

3 days ago Requisition ID: 1158

Trumbull Industries, Inc., is a full-line distributor of plumbing products. The main purpose of this position is to provide professional Inside Sales/Customer Service support to all customers to meet or exceed their expectations. This role includes ensuring order accuracy and

developing strong and lasting relationships. Kitchen sales / design experience beneficial.

Job Duties

• Assist customers with inquiries regarding products and prices in a prompt friendly and accurate manner.
• Enter orders on the order entry, returns and issue credits
• Monitor purchase orders to check on status and back orders.
• Coordinate sales between customers or purchasing departments and coordinate shipping dates.
• Resolve customer problems; forward those issues to an appropriate buyer or supervisor.
• Provide technical sales information and vendor information to customers.
• Coordinate with warehouse personnel to complete an order in an expedient and efficient fashion.
• Perform other related duties as assigned by the supervisor.

Qualifications

• Inside Sales/Customer Service experience preferably in Kitchen/Bath/Plumbing products.
• Candidate must possess strong interpersonal and relationship-building skills.
• PC proficiency using ERP and proprietary automated computer applications is desired.
• Strong organizational skills and attention to detail
• Excellent math, verbal and written communication skills
• Good follow up skills and persistence
• Excellent phone presence
• Willing and able to work independently and as part of a team
• Ability to multi-task and prioritize work appropriately
• Sense of urgency and decisiveness as appropriate
• Reacts well under the pressure of a fast-paced environment and follow through on commitments
• Fast and accurate data entry skills.

Total Rewards Information

We offer market-competitive compensation including base pay and bonus potential opportunities based on the achievement of Company goals. We offer employees paid time off to refresh and recharge. Our total rewards program is designed to enrich your life and work and includes the following benefits:

• Medical, dental, and vision insurance
• 401(K) with company match
• Paid Time Off
• Paid Holidays
• Company Paid Life/ADD Insurance and Short/Long Term Disability insurance.
• Professional Development: Training programs, Tuition Reimbursement, and growth opportunities.

Trumbull Industries is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.