Inside Sales Specialist — Parts & Tech Support

Fimco Industries, Inc.; Temple (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

Fimco Industries, Inc. in Temple, TX is seeking an Inside Sales Representative to service customers by taking orders over the telephone and at the counter for replacement parts and new equipment. You will enter orders, pull and ship them, and provide after-sales service.

The role requires strong organizational skills and the ability to work independently and with others. Responsibilities include inventory control, assisting purchasing, handling shipments, and supporting outside sales.

Qualifications

• Minimum High School Diploma (or GED).
• One to two years of sales experience is a plus.

Responsibilities

• Receive, identify needs, and fill telephone orders for parts.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Order parts for in-house assembly as well as stock inventory for the location to necessary levels.
• Control inventory levels, both in and out of the facility.
• Read catalogs or computer displays to determine replacement part stock numbers and prices.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Determine replacement parts required according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Fill customer orders from stock.
• Check-in daily shipments via UPS, LTL, and Speedee.
• Assist with purchasing activities.
• Provide support to the outside sales personnel.
• Provide technical assistance to customers on the operation of parts, electronics, and equipment.
• Train new employees.
• Other duties as assigned.

Skills

Customer service

Sales experience

Organizational skills

Independent work

Team collaboration

Education

High school diploma

Job description

Fimco Industries, Inc. in Temple, TX is seeking an Inside Sales Representative to service customers by taking orders over the telephone and at the counter for replacement parts and new equipment. You will enter orders, pull and ship them, and provide after-sales service.

The role requires strong organizational skills and the ability to work independently and with others. Responsibilities include inventory control, assisting purchasing, handling shipments, and supporting outside sales.