Inside Sales Associate - West Allis, WI

Rheem Manufacturing; West Allis (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturing company in West Allis, WI seeks an Inside Sales Representative. The role involves interacting with customers via telephone and in person, providing accurate product information and generating orders. Candidates should have 3 years of related experience and strong communication skills. Being goal-driven and well-organized is crucial, with knowledge of HVAC products preferred. This position offers an opportunity to work in a dynamic environment, focusing on customer service and support.

Qualifications

• 3 years related industry experience and/or equivalent field work experience.
• Knowledge of HVAC products preferred, but not required.
• A good listener with the ability to assess customer need.

Responsibilities

• Promptly answer incoming calls, emails, and texts from customers.
• Assist customers in person with placing orders and answering questions.
• Provide information on products, availability, pricing, and delivery.

Skills

Communication skills

Customer service skills

Organizational skills

Goal driven

Ability to assess customer needs

Education

Related degree

Job description

Overview

Design Air is currently seeking an Inside Sales Representative to join our West Allis, WI team. As an Inside Sales Representative, you will interact with customers over the telephone or in person, providing accurate information and generating customer orders. You will provide support to our customers during regular business hours, 7:00am - 5:00pm.

Responsibilities

• Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
• Assist customers in person with placing orders and/or answering questions
• Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
• Generate customer orders via phone and in person through recommending products based on their specific needs
• Provide accurate information regarding item availability and timeline of ordering if required
• Manage assigned house accounts with the goal of growth in sales
• Assist warehouse with order pulling and processing based upon call volume
• May perform special projects as assigned

Qualifications

• 3 years related industry experience and/or equivalent field work experience
• Knowledge of HVAC products preferred, but not required
• Ability to communicate with customers over the telephone, email and/or in person
• Good listener with the ability to assess customer need
• Goal driven, action oriented, self-motivated
• Able to deal with a variety of people and situations in a positive and open minded manner
• Well organized and represent the company in a professional manner
• Related degree is a plus

About Us

Rheem manufactures products for life—home life, work life, and the life of the planet we share. With over 100 years of expertise, Rheem is committed to sustainability and product innovation. Our global air and water solutions deliver reliable performance, comfort, and energy savings for residential and commercial applications worldwide. We rely on people to power our innovations, from engineers to sales professionals and support staff.

Our Values

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above reflects the general nature and level of work performed by employees within this classification and is not designed to be an exhaustive list of duties and qualifications. An equivalent combination of education, experience, and skills may supplement the above minimum requirements.

For U.S.-based roles, Rheem is unable to hire candidates in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there is no obligation to any referral compensation or recruiter fee.