Inside Sales Specialist - Home Comfort Solutions

Constellation Energy Corporation; Middle River (MD); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Employee stock purchase program

Medical, dental and vision benefits

Wellbeing programs

Disability insurance

Paid time off

Job summary

Constellation Energy Corporation seeks an Inside Sales representative to drive customer acquisition in a fast-paced call center. No cold calling.

You will diagnose customer needs and promote our Home Comfort products, with emphasis on water heaters and IAQ solutions, and close sales. Requires a high school diploma or GED with 5 years of related experience, proficiency in Microsoft Office, and the ability to work flexible hours, including nights and weekends.

Qualifications

• High school diploma/GED or equivalent with 5 years of related experience.
• Proficient in Microsoft Office Suite.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Demonstrated ability to thrive in a fast-paced, professional call center environment.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing.
• Ability to work independently and handle multiple tasks accurately.
• Ability to work flexible, sometimes extended hours, including nights and weekends.
• Ability to work with cross functional teams.

Responsibilities

• Professional call center environment with structured starting times.
• Verbally describes, promotes and sells home comfort products and services (water heaters, duct cleaning, humidifiers, air cleaners, extended warranties and other related services).
• Recommends suitable home comfort products and services explaining important features, functions, benefits and cost / benefit relationships.
• Processes sales orders, extended warranties, credits, exchanges and coordinates sales and installation / service.
• Coordinates and schedules installation of water heaters and IAQ products
• Acknowledges customers' purchase (follow up call, thank you note, etc.) and customer survey.
• Keeps abreast of latest water heater and indoor air quality products by studying spec sheets, manufacturer literature or professional publications.
• Maintains an acute awareness of competition for feedback to management and to enhance "value" selling
• Maintains current Constellation Home comfort product and pricing. Attends product, sales and customer service training sessions on an ongoing basis.
• Makes outbound re-hash calls to customers who have inquired about our products & services

Skills

MS Office

Sales experience

Call center

Communication

Multitasking

Flexible hours

Education

High school diploma/GED

Tools

Microsoft Dynamics 365

Job description

Constellation Energy Corporation seeks an Inside Sales representative to drive customer acquisition in a fast-paced call center. No cold calling.

You will diagnose customer needs and promote our Home Comfort products, with emphasis on water heaters and IAQ solutions, and close sales. Requires a high school diploma or GED with 5 years of related experience, proficiency in Microsoft Office, and the ability to work flexible hours, including nights and weekends.