Inside Sales Specialist – Glass & Windows

Portland Glass; Rumford (ME); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

In-office schedule

Job summary

Portland Glass is seeking an Inside Sales Representative to drive customer engagement for auto, residential, and commercial glass services. You will be the first contact, answering questions, guiding next steps, and converting inquiries into appointments and sales.

You’ll follow up on leads, manage quotes, and collaborate with shop and field teams to ensure accurate scheduling, pricing, and documentation. A high school diploma and prior sales experience are preferred.

Qualifications

• High school diploma or GED required.
• Previous sales experience is strongly preferred.
• Ability to build rapport with customers and deliver a positive service experience.

Responsibilities

• Serve as the first point of contact for customers needing auto glass, residential glass, or commercial glass support.
• Provide excellent customer service by answering questions, explaining services, and helping customers understand next steps.
• Make outbound calls to follow up on leads, inquiries, estimates, and open quotes.
• Convert customer inquiries into scheduled appointments, service jobs, or sales opportunities.
• Partner with Portland Glass shops and field teams to coordinate job details, availability, pricing, and scheduling needs.
• Maintain accurate customer, job, quote, and follow-up notes in company systems.
• Review job estimates and quotes with customers, addressing questions and helping move work forward.

Skills

Customer service

Sales

Communication

Relationship building

Education

High school diploma or GED

Tools

CRM systems

Job description

Portland Glass is seeking an Inside Sales Representative to drive customer engagement for auto, residential, and commercial glass services. You will be the first contact, answering questions, guiding next steps, and converting inquiries into appointments and sales.

You’ll follow up on leads, manage quotes, and collaborate with shop and field teams to ensure accurate scheduling, pricing, and documentation. A high school diploma and prior sales experience are preferred.