Inside Sales Representative

Synergistic International LLC; Harrisonburg (VA); Hybrid; USD 16,531 - 23,419; Full time

Benefits offered by this job

Health care

Paid time off

Paid holidays

IRA

Profit sharing

Opportunity for advancement

Job summary

Synergistic International LLC is seeking an Inside Sales and Customer Service Representative based in Harrisonburg, Virginia. In this hybrid role, you'll be responsible for generating sales, handling service requests, and ensuring customer satisfaction. Candidates should possess excellent communication and organizational skills, with experience in relevant industries being a plus. Benefits include health care, paid time off, and profit sharing. Compensation ranges from $12.00 to $17.00 per hour based on experience.

Qualifications

• Prior experience in the auto and/or flat glass industry is a plus.
• Professional appearance and personality.
• Ability to make decisions quickly and efficiently.

Responsibilities

• Meet or exceed monthly sales goals.
• Receive incoming calls professionally.
• Handle customer complaints effectively.

Skills

Excellent communication skills

Good organizational skills

Time management skills

Customer service commitment

Tools

QuickBooks

Work processing software

Spreadsheet applications

Job description

As an Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on inside sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be responsible for a multitude of daily tasks including but not limited to data entry, accounting, reporting and other duties required by the president. You will work closely with other team members and management in multiple areas in a hybrid position based on your abilities. Must be self‑motivated, task and goal oriented and able to multi‑task with minimal oversight.

This position is for you if you are self‑motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day‑to‑day basis.

Specific Responsibilities

• Meet or exceed monthly sales goals
• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross‑training in related positions
• Work closely with management to ensure that budgets, accounting are met and exceeded.
• Work closely with sales, outside sales and other key positions to ensure that world class customer service is delivered to all our clients.

Job Requirements

• Prior experience in the auto and/or flat glass industry is a plus
• Computer literate, with working knowledge of work processing, business software and spreadsheet applications
• Proficiency to navigate tablet based technology, computer based technology and reporting.
• Excellent communication skills
• Good organizational and time management skills
• Professional appearance and personality
• Commitment to world class customer service
• Being able to make decisions quickly and efficiently.
• Quickbooks experience is a plus.

Benefits

Benefits package includes health care, paid time off, paid holidays, IRA, profit sharing, vacation and savings clubs and opportunity for advancement.

Compensation: $12.00 – $17.00 per hour starting rate based on experience