Inside Sales Specialist – Customer Success & Growth

Production Tool Supply Company LLC; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Attendance awards

Growth opportunities locally & 200%

Tuition reimbursement

401(k) with company match

PPO Medical, Vision, Dental

Disability insurance (short/long)

Life insurance

Employee assistance program (EAP)

Voluntary life insurance

Accident insurance

Job summary

Berkshire Production Supply LLC in Wichita, KS is seeking an Inside Sales Representative to act as a liaison between external and internal teams, provide product information, answer questions, and resolve issues with accuracy and efficiency.

Training will be provided to effectively use our systems and discuss our products; the ideal candidate is patient, detail-oriented, and confident troubleshooting with the right methods and tools.

Qualifications

• Excellent communication skills, verbal, written, and interpersonal.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with a customer-focused company.
• Must establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Communication skills

Windows OS

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Problem solving

Customer-centric attitude

Rapport building

Multi-tasking

Cross-functional teamwork

Tools

Windows OS

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Berkshire Production Supply LLC in Wichita, KS is seeking an Inside Sales Representative to act as a liaison between external and internal teams, provide product information, answer questions, and resolve issues with accuracy and efficiency.

Training will be provided to effectively use our systems and discuss our products; the ideal candidate is patient, detail-oriented, and confident troubleshooting with the right methods and tools.