Customer Service Specialist for Industrial Tools

Production Tool Supply Company LLC; Tukwila (WA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Overtime eligibility

Tuition Reimbursement

401(k) Match

Health Insurance

Job summary

Berkshire Production Supply LLC is seeking a Customer Service Representative to act as a liaison between external and internal parties, providing product information and resolving issues with accuracy and efficiency. Training will be provided to proficiently use our systems and discuss our products, with an emphasis on patient, detail-oriented service and confident troubleshooting.

The role focuses on responding to quotes, order status inquiries, and delivering a superior customer experience

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
• Strong problem solving and deductive reasoning skills.
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company.
• Must have the ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work with cross-functional teams to achieve company goals.

Responsibilities

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Skills

Excellent communication

Windows

Outlook

Excel

Teams

Problem solving

Customer-centric

Rapport building

Multi-tasking

Cross-functional collaboration

Tools

Windows

Microsoft Outlook

Excel

Teams

Job description

Berkshire Production Supply LLC is seeking a Customer Service Representative to act as a liaison between external and internal parties, providing product information and resolving issues with accuracy and efficiency. Training will be provided to proficiently use our systems and discuss our products, with an emphasis on patient, detail-oriented service and confident troubleshooting.

The role focuses on responding to quotes, order status inquiries, and delivering a superior customer experience