Industrial Inside Sales Specialist - Growth & Solutions

Purvis Industries, LLC.; Abilene (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Purvis Industries, LLC. is seeking an Inside Sales Associate to enhance sales and customer satisfaction by efficiently assisting customers, supporting outside sales, and preparing quotations and orders.

You will engage with customers across channels and help manage inventories and pricing information to drive profitability. The role requires a high school diploma (or equivalent) and prior experience in inside sales or customer service.

Qualifications

• Strong customer service and relationship building skills.
• Effective listening, verbal communication, and telephone skills.
• Ability to handle demanding customer situations with professionalism, diplomacy, and tact.
• Team oriented with the ability to work effectively with a diverse group of people.
• Professional demeanor and positive attitude.
• Ability to work in a fast paced environment.
• Ability to follow written instructions and documented procedures.
• Understanding of basic inventory, warehousing, and stocking procedures.
• Strong attention to detail and accuracy.
• Technical aptitude and willingness to learn company products and applications.
• Understanding of effective sales techniques and customer service practices.
• Strong organizational and time management skills.
• Basic computer proficiency, including Microsoft Office and business software applications.
• Legally authorized to work in the United States.
• Ability to successfully pass a background check.

Responsibilities

• Assist with counter sales and customer service activities as needed.
• Process internal and external customer inquiries received by phone, email, mail, online platforms, or other communication channels.
• Support outside sales personnel by preparing quotations, bids, and customer orders.
• Enter and maintain customer orders, quotes, bids, and related sales documentation.
• Purchase products necessary to fulfill customer orders.
• Quote and sell products that provide value to customers while supporting company profitability goals.
• Identify, contact, quote, and close sales opportunities with prospective and existing customers.
• Utilize electronic and printed catalogs to provide product, pricing, and availability information.
• Resolve customer concerns and requests or coordinate with management for additional support when necessary.
• Increase sales through cross selling, up selling, add on sales, promotional products, and new product offerings.
• Promote and sell excess inventory and discontinued products.
• Handle customer complaints, returns, and service issues professionally and courteously.
• Provide after hours support to internal and external customers when required.
• Maintain and expand product knowledge to effectively support customer needs.
• Monitor competitor products, pricing, and market activity.
• Deliver exceptional customer service and maintain positive customer relationships.
• Adhere to company policies, confidentiality requirements, ethical business standards, and conflict of interest guidelines.
• Maintain accurate records and documentation related to customer transactions.
• Collaborate with branch personnel and sales teams to support business objectives.
• Perform other related duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Telephone skills

Teamwork

Professional demeanor

Work in fast pace

Follow procedures

Inventory knowledge

Attention to detail

Technical aptitude

Sales techniques

Organizational skills

Time management

Basic computer skills

Education

High school diploma or equivalent

Preferred related experience

Job description

Purvis Industries, LLC. is seeking an Inside Sales Associate to enhance sales and customer satisfaction by efficiently assisting customers, supporting outside sales, and preparing quotations and orders.

You will engage with customers across channels and help manage inventories and pricing information to drive profitability. The role requires a high school diploma (or equivalent) and prior experience in inside sales or customer service.