Inside Sales Specialist/Customer Service

Emcor Group; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Emcor Enclosures in Atlanta, GA, is seeking an Inside Sales Specialist / Customer Service to support customers via phone and email, generate quotations, process orders, and collaborate with the sales team to ensure fast, accurate service.

Candidates should have 4–5 years of customer service experience, a technical mindset, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Qualifications

• 4–5 years of customer service experience.
• Ability to analyze customer needs and act quickly.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage priorities.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Client management and support via phone and email.
• Generate standard product quotations and enter orders using the Configurator.
• Collaborate with the sales team to ensure high customer satisfaction.
• Provide customers with pricing, delivery, and service information.
• Assist with invoicing, freight, and RMA processes as needed.

Skills

Customer service

Communication

Relationship building

Problem solving

Analytical thinking

Education

Technical degree or AA preferred

Tools

Epicor ERP

Job description

Inside Sales Specialist / Customer Service

Emcor Enclosures is a prominent leader in the enclosure market, offering one of the largest selections of cage, cabinets, racks, enclosure, and console products in the industry. Our company is fast‑paced, fast‑growing, and experiencing tremendous growth, and we seek skilled people with great attitudes who are looking for an opportunity to contribute and grow their careers. This role is fast‑paced, dynamic, and imperative to the ongoing success of our company.

Responsibilities

• Client management and support via phone and email.
• Use the Emcor Product Configurator to generate standard product quotations and enter orders.
• Work closely with the sales team to provide a high level of customer satisfaction.
• Provide customers and sales channel partners with technical support, pricing, delivery, and service‑related information on enclosure products.
• Assist with invoicing, freight, and complete RMA, credits and debits as required, and provide order status and expediting assistance when requested.
• Educate clients regarding Emcor Enclosures products and programs.
• Help refine client profiles to ensure optimal success.
• Validate customer requests.
• Translate customer requirements into specific tasks for all functional areas, proactively capture, track, and drive all issues to closure.
• Understand a manufacturing environment and ISO 9000 or AS9100 process control.
• Demonstrate a sense of urgency for customer satisfaction.
• Use the Epicor ERP system (knowledge of the system is a plus).
• Process orders, quotes, and return material authorizations.

Qualifications

• 4–5 years of previous customer service experience.
• Technical degree or Associate of Arts degree preferred.
• Ability/willingness to build relationships with customers.
• Ability to analyze customer needs, analyze situations, and act accordingly.
• Think clearly and act quickly.
• Excellent written and verbal communication skills.
• Ability to work under pressure and change priorities while handling interruptions.
• Self‑motivated, stress‑ and pressure‑resistant, and quick learner.
• Positive, upbeat, and professional attitude with customers and co‑workers.
• Strong decision‑making and organizational skills.
• Detail‑oriented team player with superior follow‑through.
• Great listening and negotiation skills.
• High energy, great attitude.
• Previous outside or inside sales experience is a plus.
• Previous technical sales environment involving extensive telephone and email contact preferred.

Emcor Enclosures is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class.