Inside Sales Representative

Reliance, Inc.; Twinsburg (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match up to 4%

Life and AD&D insurance

EAP – counseling, legal, financial aid

PTO and 9 holidays

Flexible Spending Accounts for health,

Wellness incentives and LiveHealth

Employee discount program

Community engagement

Job summary

Reliance, Inc. is seeking an Inside Sales representative in Ohio to promote and maintain sales by originating leads, handling inquiries, and processing orders for fabricated and non-fabricated steel.

You will manage customer relationships, develop sales strategies, and coordinate with operations, with a quarterly incentive program and guaranteed $3,000 per quarter for the first year.

Qualifications

• 1–2 years of relevant experience or an equivalent education/experience.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Excellent verbal and written communication skills; strong virtual presence and listening abilities.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Sell products to business and industrial establishments or individuals at the sales office.
• Serve as the primary contact for customers, maintaining relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and emails; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay up to date on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.

Skills

Sales principles

Customer service

Metals industry knowledge

Time management

Verbal & written communication

Education

High School diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Summary

Department: Inside Sales (1st Shift, Earle M. Jorgensen, Cleveland, OH) Reports To: Inside Sales Manager / General Manager FLSA Status: Non-Exempt

Location: 2060 Enterprise Parkway, Twinsburg, OH 44087

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Job Summary

This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

Sales Incentive Guarantee

In addition to base pay, this position offers a guaranteed incentive of $3,000 per quarter during the first year of employment. After this time period, incentive earnings are performance based.

Physical Requirements

Stand or Sit (Stationary position), Walk (Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Job Function

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Essential Job Duties

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay up to date on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.

Travel Requirements

Up to 10% travel may be required.

Physical Requirements / Work Environment

Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Environment: - Office setting; controlled temperature environment

Required Skills

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN