Inside Sales Representative II

AMETEK; Rosemead (CA); Sur place; USD 70 000 - 85 000; Plein temps

Résumé du poste

Hermetic Seal Corporation, a unit of AMETEK, is seeking an experienced Inside Sales Representative in Rosemead, CA. You will manage customer accounts through the order lifecycle, including quotations, processing, status updates, and support, coordinating with operations, engineering, quality, and field sales to ensure a seamless customer experience.

The role emphasizes building strong customer relationships, providing exceptional service, and driving profitable order execution in aerospace,

Qualifications

• 5+ years in customer service, account management, inside sales support, order management, or commercial operations.
• Experience in manufacturing, electronics, aerospace, defense, or technical product environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with multiple priorities.
• Experience coordinating with customers and cross-functional internal teams.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• U.S. Citizenship or Permanent Residency per ITAR regulations.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts.
• Prepare and manage customer quotations according to pricing guidelines and profitability objectives.
• Process and manage customer purchase orders from receipt to fulfillment.
• Coordinate with operations, planning, engineering, and quality teams for accurate order status and delivery information.
• Respond promptly to inquiries regarding pricing, lead times, product specs, and documentation.
• Support customers with product questions in collaboration with Sales Engineering and technical personnel.
• Manage customer account reviews and identify opportunities to improve service and satisfaction.
• Coordinate Return Material Authorization (RMA) requests and facilitate resolutions.
• Maintain accurate records in ERP and CRM systems.
• Ensure compliance with import/export regulations and company policies.
• Build long-term customer relationships through professional communication and attention to detail.

Connaissances

Account Management

Customer Service

Quotations

Order Management

Cross-Functional Collaboration

ERP/CRM usage

Formation

Bachelor's degree in Business

Bachelor's degree in Engineering

Outils

ERP systems

CRM systems

Excel

Outlook

Description du poste

Hermetic Seal Corporation is seeking an experienced Inside Sales Representative to serve as a trusted point of contact for our customers in the aerospace, defense, and high-reliability electronics markets. This role focuses on building strong customer relationships through exceptional service, account management, and coordination with internal teams.

As an Inside Sales Representative, you will manage customer accounts throughout the order lifecycle, including quotations, order processing, order status management, and customer support. You will work closely with customers, manufacturing operations, engineering, quality, and field sales teams to ensure a seamless customer experience and successful order execution.

This position is ideal for a detail-oriented professional with 5+ years of experience in customer service, account management, inside sales support, or commercial operations within a manufacturing environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Prepare and manage customer quotations in accordance with company pricing guidelines and profitability objectives.
• Process and manage customer purchase orders from receipt through fulfillment.
• Coordinate with operations, planning, engineering, and quality teams to provide customers with accurate order status and delivery information.
• Respond promptly to customer inquiries regarding pricing, lead times, product specifications, order status, and technical documentation.
• Support customers with product-related questions in collaboration with Sales Engineering and technical personnel.
• Manage customer account reviews and identify opportunities to improve service, responsiveness, and customer satisfaction.
• Coordinate Return Material Authorization (RMA) requests and facilitate issue resolution.
• Maintain accurate customer records, quotations, orders, and communications within ERP and CRM systems.
• Ensure compliance with applicable import/export regulations and company policies.
• Build long-term customer relationships through professional communication, responsiveness, and attention to detail.

Qualifications

• 5+ years of experience in customer service, account management, inside sales support, order management, or commercial operations.
• Experience working in a manufacturing, industrial, electronics, aerospace, defense, or technical product environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple customer priorities simultaneously.
• Proven ability to coordinate effectively with both customers and cross-functional internal teams.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Bachelor's degree, preferably in Business, Engineering, or a related discipline.
• Must be a U.S. Citizen or Permanent Resident in accordance with ITAR regulations.
• Experience working with ERP and CRM systems.

Additional Requirements

This position requires US export authorization.

About Us

Hermetic Seal Corporation, Rosemead, CA, is the world’s most focused, responsive, and experienced hermetic seal manufacturer (connectors, headers, feed-thrus), providing qualified commercial and MIL-STD connectors for a wide range of applications, manufactured to the highest industry standards, with consistently high service level, best in class lead time at the highest quality.

AMETEK has the most extensive range of hermetic products available anywhere. The Hermetic Seal Corporation factory is Qualified Products Listed (QPL’d) on the most significant Mil-spec glass-to-metal-sealed connector types in the Aerospace industry. We also manufacture European aerospace-qualified connectors, commercial equivalents to many other less popular Military Connector Specifications, and are proficient in the customization of any of these products to meet special performance requirements.

Compensation

• Employee Type: Salaried
• Currency: USD
• Salary Minimum: 70,000
• Salary Maximum: 85,000
• Incentive: No
• Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 [phone].