Technical Inside Sales & Customer Support Pro

Emcor Group; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Emcor Enclosures in Atlanta, GA, is seeking an Inside Sales Specialist / Customer Service to support customers via phone and email, generate quotations, process orders, and collaborate with the sales team to ensure fast, accurate service.

Candidates should have 4–5 years of customer service experience, a technical mindset, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Qualifications

• 4–5 years of customer service experience.
• Ability to analyze customer needs and act quickly.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage priorities.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Client management and support via phone and email.
• Generate standard product quotations and enter orders using the Configurator.
• Collaborate with the sales team to ensure high customer satisfaction.
• Provide customers with pricing, delivery, and service information.
• Assist with invoicing, freight, and RMA processes as needed.

Skills

Customer service

Communication

Relationship building

Problem solving

Analytical thinking

Education

Technical degree or AA preferred

Tools

Epicor ERP

Job description

Emcor Enclosures in Atlanta, GA, is seeking an Inside Sales Specialist / Customer Service to support customers via phone and email, generate quotations, process orders, and collaborate with the sales team to ensure fast, accurate service.

Candidates should have 4–5 years of customer service experience, a technical mindset, strong communication, and the ability to manage multiple priorities in a fast-paced manufacturing environment.