Inside Sales Specialist - Complex Orders & Fulfillment

VEGA Americas Internal Applications; Mason (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

VEGA Americas Internal Applications is seeking an organized, customer-focused professional to manage end-to-end order fulfillment in Mason, OH. You will work with internal and external customers, ensure accuracy of documentation, and coordinate with production, licensing, logistics, and field service to meet on-time delivery goals.

This role requires a technical background and experience in project coordination, engineering support, and CRM usage to support complex orders and payment terms.

Qualifications

• 2 year degree, preferably in a Technical field.
• AND related customer service and/ project management experience.
• OR equivalent combination of education and experience.

Responsibilities

• Work independently to service the needs of our customers, both internally and externally.
• Responsible for all actions related to orders with nuclear source holders, Approval Drawing Orders & orders that require special payment terms (L/C; Progress Payment; Bank Guarantee).
• Recommend further review from Inside Sales – Technical or Inside Sales – Projects to clarify order model and/or pricing issues when required.
• Identify documentation requirements such as quality plans, spare parts lists, drawings, manuals and production plans.
• Create and assemble final customer submittals, including data books.
• Understand contract terms and apply them against the order fulfillment process using CRM system and other documented processes.
• Provide engineering assistance and facilitate development of bills of material by engineering design group when special engineering is required.
• Coordinate requirements between production, licensing, logistics, field service, and customers to ensure on-time and accurate order fulfillment and payment.
• Acknowledge orders per customer instructions via required documents or electronic systems.
• Complete and maintain Manufacturing Schedule and Progress Reporting per customer requirements.
• Schedule and oversee (if required) customer inspection with quality department.
• Authorize and enforce customer shipments from storage.
• Track orders and generate invoices for order released to ship through CRM system.

Skills

Customer service

Project management

CRM system

Documentation

Communication

Education

Technical degree (2-year)

Tools

Microsoft Office

CRM system

Job description

VEGA Americas Internal Applications is seeking an organized, customer-focused professional to manage end-to-end order fulfillment in Mason, OH. You will work with internal and external customers, ensure accuracy of documentation, and coordinate with production, licensing, logistics, and field service to meet on-time delivery goals.

This role requires a technical background and experience in project coordination, engineering support, and CRM usage to support complex orders and payment terms.