CRM Training Specialist: Master CRM App & User Enablement

VEGA Americas; Mason (OH); Presencial; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

VEGA Americas in Mason, OH is seeking a CRM Training Specialist to educate users on VEGA CRM App and related software. The role includes traveling to branch offices to train users and support system adoption, as well as testing new functions and reporting on usage data.

You will collaborate with the Global CRM team, maintain CRM configurations, install upgrades, and respond to user inquiries to ensure smooth operations across VEGA's CRM infrastructure.

Qualificações

• Associates Degree or equivalent from a two-year college required.
• Six months of related experience preferred.

Responsabilidades

• Trains users on software usage and VEGA's CRM App and best practices.
• Travels to branch offices to train and support users.
• Tests software for quality control and new functions.
• Works with Global CRM team on training, development, and troubleshooting of VEGA's CRM.
• Maintains CRM software and user services such as configurations and software applications.
• Collects data sets for internal users and formats reports based on that data.
• Installs and tests software upgrades.
• Enters commands and observes system functions to verify correct system operation.
• Responds to the needs and questions of CRM users concerning systems operation, access to resources on the network and the operation of various software programs.
• Responds to inquiries and diagnoses system software and operator problems; refers major hardware problems to manager; recommends minor remedial actions.

Conhecimentos

Trains users on software usage

Trains users on VEGA`s CRM App

Tests software for quality control

Collects data sets for internal users

Installs and tests software upgrades

Formação académica

Associates Degree or equivalent from a two-year College

Ferramentas

VEGA CRM App

Descrição da oferta de emprego

VEGA Americas in Mason, OH is seeking a CRM Training Specialist to educate users on VEGA CRM App and related software. The role includes traveling to branch offices to train users and support system adoption, as well as testing new functions and reporting on usage data.

You will collaborate with the Global CRM team, maintain CRM configurations, install upgrades, and respond to user inquiries to ensure smooth operations across VEGA's CRM infrastructure.