Inside Sales Specialist: B2B Growth in Sustainable Materials

UPM; Mills River (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401(k) retirement plan

Job summary

UPM Adhesive Materials in Mills River, North Carolina, seeks an Inside Sales Representative to manage a portfolio of customers and drive growth with value-based selling.

You will collaborate with Customer Service and Technical Support, conduct business reviews, and use CRM tools to maintain accurate data while pursuing new opportunities. This role reports to the Inside Sales Manager and offers a path for development within a global materials company.

Qualifications

• Experience in sales, customer service or another customer-facing role.
• Facilitates effective telephone-based customer interactions and relationships.
• Comfort with CRM systems and digital sales tools.

Responsibilities

• Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals.
• Build strong relationships with existing customers and identify new business opportunities through proactive account planning and value-based selling.
• Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems.
• Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience.
• Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities.
• Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making.
• Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed.

Skills

Sales experience

Communication skills

Relationship building

CRM software

B2B sales

Team collaboration

Organizational skills

Proactive selling

Spanish language (asset)

Prospecting

Education

Commercial education

Tools

CRM software

Job description

UPM Adhesive Materials in Mills River, North Carolina, seeks an Inside Sales Representative to manage a portfolio of customers and drive growth with value-based selling.

You will collaborate with Customer Service and Technical Support, conduct business reviews, and use CRM tools to maintain accurate data while pursuing new opportunities. This role reports to the Inside Sales Manager and offers a path for development within a global materials company.