Inside Sales Representative

UPM; Mills River (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401(k) retirement plan

Job summary

UPM Adhesive Materials in Mills River, North Carolina, seeks an Inside Sales Representative to manage a portfolio of customers and drive growth with value-based selling.

You will collaborate with Customer Service and Technical Support, conduct business reviews, and use CRM tools to maintain accurate data while pursuing new opportunities. This role reports to the Inside Sales Manager and offers a path for development within a global materials company.

Qualifications

• Experience in sales, customer service or another customer-facing role.
• Facilitates effective telephone-based customer interactions and relationships.
• Comfort with CRM systems and digital sales tools.

Responsibilities

• Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals.
• Build strong relationships with existing customers and identify new business opportunities through proactive account planning and value-based selling.
• Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems.
• Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience.
• Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities.
• Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making.
• Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed.

Skills

Sales experience

Communication skills

Relationship building

CRM software

B2B sales

Team collaboration

Organizational skills

Proactive selling

Spanish language (asset)

Prospecting

Education

Commercial education

Tools

CRM software

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

UPM Adhesive Materials is looking for an Inside Sales Representative to join our team in Mills River, North Carolina.

Greetings from your future manager

“In this role, you will manage and grow a portfolio of customer relationships while proactively identifying opportunities to expand our business. Success in our Inside Sales organization comes from building trusted customer partnerships, collaborating across teams, and bringing a solution-oriented mindset to every interaction. If you’re motivated by continuous learning, collaboration, and driving results, we’re excited to welcome you to the team and support your success.” - Marie Olson, Inside Sales Manager.

What You Will Do

• Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals
• Build strong relationships with existing customers and identify new business opportunities through proactive account planning, customer engagement, and value-based selling activities
• Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems
• Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience
• Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities
• Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making
• Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed

Who You Are

• You have relevant commercial education or equivalent experience, with an interest in technical products and solutions
• You have experience in sales, customer service, or another customer-facing role, ideally in a B2B environment
• You have knowledge of the packaging or labeling industry, which is considered an advantage
• You have strong communication, relationship-building, and networking skills
• You have commercial awareness and confidence in phone-based sales and customer interactions
• You have experience using CRM systems and digital sales tools
• You are able to collaborate effectively with customers and cross-functional teams
• You are organized and proactive in managing multiple priorities
• You are motivated to identify opportunities and deliver value to customers
• You have fluency in Spanish, which is considered an asset

This is what we offer to you

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
• Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan.

Additional information About The Position

This position is located in Mills River, North Carolina.

Travel requirements - potentially up to 15% working with sales teams and customers.

The position holder will report to Inside Sales Manager.

Country-specific information

Only candidates authorized to work within the United States without sponsorship will be considered.

UPM North America is an Equal Opportunity Employer.

UPM business / function information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM – we renew the everyday

Read more: upm.com