Growth-Focused Inside Sales Specialist

Feralloy Corporation; Lane (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

MidWest Materials is seeking an Inside Sales Representative to support sales activities, manage customer accounts, coordinate orders and deliveries, and drive new business while providing an exceptional customer experience.

The role involves collaborating with estimating and internal teams to finalize quotes, maintaining CRM data, and growing customer relationships in a fast-paced environment.

Qualifications

• Proven ability to manage customer accounts and provide exceptional service.
• Ability to research leads, analyze buying trends, and report findings to management.
• Familiarity with steel products and market conditions is preferred.

Responsibilities

• Manage customer accounts to ensure timely delivery, quality performance, and customer retention
• Handle inbound and outbound customer communications including phone and email
• Research prospective leads, identify customer buying trends, and provide reports to management
• Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
• Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
• Develop and maintain professional relationships with customers and support customer service needs
• Communicate effectively with customers regarding quotes, orders, and material applications
• Prepare and submit sales reports and performance data as required
• Work closely with sales teams to support growth and meet customer requirements
• Perform additional duties as assigned

Skills

Strong communication skills

Multitask / prioritization

Independent and team player

Attention to detail

Knowledge of steel products

Tools

Microsoft Word

Excel

Outlook

CRM/ERP systems

Job description

MidWest Materials is seeking an Inside Sales Representative to support sales activities, manage customer accounts, coordinate orders and deliveries, and drive new business while providing an exceptional customer experience.

The role involves collaborating with estimating and internal teams to finalize quotes, maintaining CRM data, and growing customer relationships in a fast-paced environment.