Inside Sales Specialist

123BOTS; San Juan (PR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

123BOTS in San Juan is seeking an Inside Sales Specialist to manage both inbound and outbound sales activities, qualify leads, and drive new business for robotic solutions and service packages.

You will contact prospective clients, present products, maintain CRM records, coordinate with operations and customer service, and track sales performance while contributing to process improvements.

Qualifications

• Inside Sales and Lead Generation skills to drive pipeline growth and close opportunities.
• Strong Customer Service and Customer Satisfaction focus with ability to build long-term client relationships.
• Excellent Communication skills, including clear verbal and written communication.
• Experience with CRM systems, sales tracking tools, and basic office productivity software.
• Ability to work in a hybrid environment, manage time effectively, and prioritize multiple accounts and tasks.
• Previous experience in technology, equipment, or B2B solutions sales is highly beneficial.
• Comfort with learning technical product details and explaining solutions in a simple, customer-friendly way.

Responsibilities

• Manage inbound and outbound sales activities and qualify leads.
• Drive new business opportunities for robotic solutions and service packages.
• Contact prospective clients and follow up on inquiries.
• Conduct product and service presentations and maintain CRM records.
• Coordinate with operations and customer service to ensure customer satisfaction.
• Provide quotes, process orders, and coordinate follow-up on service commitments.
• Track sales metrics and contribute feedback to improve sales processes.

Skills

Inside Sales

Lead Generation

Customer Service

Communication Skills

Relationship Building

Education

Associate or Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Sales tracking tools

Office productivity software

Job description

Company Description 123BOTS is a robotics solutions provider built by operators who understand the real impact of equipment downtime on daily operations. Drawing on experience in sales, administration, and logistics across healthcare, hospitality, manufacturing, and retail, the company emphasizes a service-first philosophy that reduces the stress of traditional equipment maintenance. 123BOTS offers comprehensive service packages with bumper-to-bumper warranties, supported by a fully stocked local parts inventory in Missouri for quick response. The company is committed to zero downtime by providing loaner equipment to keep facilities running smoothly during servicing. Whether supporting stadiums, distribution centers, or convention complexes, 123BOTS helps organizations implement robotic solutions that work effectively for their teams.

Role Description The Inside Sales Specialist is a full-time, hybrid role based in San Juan, with flexibility for partial work from home. This role focuses on managing inbound and outbound sales activities, qualifying leads, and driving new business opportunities for robotic solutions and service packages. Day-to-day responsibilities include contacting prospective clients, following up on inquiries, conducting product and service presentations, and maintaining accurate records in the CRM system. The Inside Sales Specialist collaborates closely with operations and customer service teams to ensure customer satisfaction, provide quotes, process orders, and coordinate follow-up on service commitments. The role also involves tracking sales metrics, identifying growth opportunities, and contributing feedback to improve sales processes and customer experience.

Qualifications

• Demonstrated Inside Sales and Lead Generation skills to drive pipeline growth and close opportunities.
• Strong Customer Service and Customer Satisfaction focus, with the ability to build long-term client relationships.
• Excellent Communication skills, including clear verbal and written communication in professional settings.
• Experience working with CRM systems, sales tracking tools, and basic office productivity software.
• Ability to work in a hybrid environment, manage time effectively, and prioritize multiple accounts and tasks.
• Previous experience in technology, equipment, or B2B solutions sales is highly beneficial.
• Comfort with learning technical product details and explaining solutions in a simple, customer-friendly way.
• Associate or bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.