Customer Care Representative

Jobtailor; Evesham Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Jobtailor in United States is seeking a detail-oriented Customer Care Specialist to support order entry, review, and timely processing while delivering exceptional service.

You will answer questions via email and phone, manage credits and returns, track shipments, and use AS400, electronic catalogs, and global websites. Strong MS Office skills and clear communication are essential.

Qualifications

• High school diploma or GED.
• Three to six years related experience and/or training.
• Equivalent combination of education and experience or military equivalent.
• Global product knowledge and processes.
• Articulate email, fax and verbally communicate clearly.
• Read, analyze and interpret general business materials and data.
• Write reports and correspondence with clarity.
• Ability to present information to groups of managers and customers.
• Proficiency with Microsoft Office programs.

Responsibilities

• Enter and review order details to ensure timely processing and accuracy.
• Answer customer questions via email and phone.
• Handle increased volume of customer care inquiries.
• Navigate AS400 and use electronic catalogs and global websites.
• Support dealers and territory managers with care operations.
• Process demos, credits, returns, and order amendments.
• Track shipments and monitor order status.
• Adhere to department and company guidelines.
• Participate in training and meetings with supervisor.

Skills

Customer Service

Order Processing

Data Analysis

Problem Solving

Clear Communication

Team Collaboration

Adaptability

Global Product Knowledge

Microsoft Office Proficiency

Education

High School Diploma or GED

Three to six years related experience and/or training

Tools

AS400

Electronic Catalog

Global Websites

Microsoft Office

Job description

Support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service.

• Answer Customer Questions via Email and Phones.
• Handle an increased volume of customer care emails and phone calls.
• Demonstrate the skills and product knowledge to handle more complex situations.
• Knowledge and use of electronic catalog and Global websites.
• Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with little to no assistance.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
• May be assigned small projects by the management team.

Requirements

• High school diploma or general education degree (GED);
• Three to six years related experience and/or training;
• Equivalent combination of education and experience or military equivalent.
• Global product knowledge and processes.
• Articulate email, fax and verbally communicate in a clear and concise manner.
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of Microsoft Office programs (Excel, Word, etc.).

Core Competencies

Demonstrates strong customer service skills with the ability to process orders, handle inquiries, and provide product information efficiently. Proficient in using electronic catalogs and Microsoft Office programs while maintaining effective communication with clients and team members.

Highest-signal resume keywords

• Customer Service Experience
• Order Processing
• Global Product Knowledge
• Microsoft Office Proficiency
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Order Entry
• Inventory Management
• Data Analysis
• Problem Solving
• Technical Instruction Interpretation

Soft Skills

• Clear Communication
• Team Collaboration
• Adaptability

Industry Keywords

• Customer Care Operations
• Demo Requests
• Return Authorizations
• Labor Reimbursement
• Time to Reply Average

Tools & Technologies

• AS400
• Electronic Catalog
• Global Websites