Inside Sales Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Gilbert (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Johnson Controls is seeking an Inside Sales Specialist to support revenue growth and customer satisfaction by managing inquiries, quotes, and cross-functional coordination across US and Canada. You will serve as a central point of contact between customers and internal teams, ensuring timely responses and accurate information flow.

You will collaborate with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to translate requirements into actionable quotes

Qualifications

• 2–5 years of sales experience in industrial or manufacturing environment.
• Strong verbal and written communication skills.
• Ability to coordinate across multiple departments and ensure accurate information flow.
• Proficient in CRM systems and sales processes.

Responsibilities

• Manage inbound and outbound customer inquiries, qualify requests, and respond within defined service levels.
• Prepare accurate quotes, proposals, and pricing packages; validate technical requirements and lead times with internal stakeholders.
• Coordinate with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are understood and executable.
• Maintain CRM accuracy through disciplined entry of customer interactions, opportunity updates, pipeline status, and follow-up activities.
• Identify upsell and cross-sell opportunities; support internal sales workflows and documentation.

Skills

Communication skills

Team collaboration

Organization

Critical thinking

Planning

Customer focus

Decision making

Education

Post-secondary Education in Marketing or related field

Tools

CRM software

Job description

Primary Focus The Inside Sales Specialist is responsible for supporting revenue growth and customer satisfaction through the effective management of sales inquiries, quoting activities, and coordination of cross‑functional support. This role serves as a central point of communication between customers and internal departments, ensuring accurate information flow, timely responses, and seamless execution of sales‑related tasks. The Inside Sales Specialist works closely with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are clearly understood, properly documented, and executed with precision. The position requires strong organizational capability, professional communication, and a high level of attention to detail to support Mission Critical Services (MCS) across the US and Canada.

Specific Accountabilities

Manage inbound and outbound customer inquiries with professionalism and urgency; ensure all requests are documented, qualified, and actioned within defined service levels. Prepare accurate and timely quotes, proposals, and pricing packages; validate technical requirements, lead times, and procurement needs with internal stakeholders. Support the full sales cycle by coordinating with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are clearly understood and operationally feasible. Maintain CRM accuracy through disciplined entry of customer interactions, opportunity updates, pipeline status, and follow‑up activities. Collaborate with Procurement and Materials teams to confirm product availability, sourcing options, and delivery timelines for customer orders and project support. Work closely with Engineering and Program Managers to ensure technical specifications, scope details, and project readiness requirements are properly captured and communicated. Provide structured support to Regional Managers and field teams by coordinating order details, scheduling requirements, and customer communication. Monitor quote aging, open opportunities, and customer follow‑ups to ensure timely progression through the sales cycle. Track and support key sales metrics including quote‑to‑order conversion rates, opportunity progression, customer response times, and pipeline movement. Identify upsell, cross‑sell, and aftermarket sales opportunities; support internal sales workflows and documentation requirements. Ensure all customer communication is clear, professional, and aligned with Silent‑Aire standards; elevate issues when required to maintain service quality. Contribute to continuous improvement initiatives by identifying process gaps, communication challenges, and workflow inefficiencies; support solutions that enhance sales and operational performance. Other duties as required.

Contacts

Communication is both internal to the assigned work teams and external to the various suppliers and customer as required. Regular interaction with leadership, field teams, and cross‑functional departments.

Working Conditions

Office environment (hybrid role past probation period) Occasional travel to other local Silent‑Aire locations and/or customer sites, that may require Personal Protective Equipment (PPE).

Knowledge, Skills & Abilities

Applicable Post‑Secondary education in Marketing, Sales, Supply Chain Management, Finance, Business Administration, or related field is preferred. 2–5 years of related experience in sales within an industrial or manufacturing environment and a general understanding of the parts and services offered. Strong understanding of sales policies, procedures, and best practices. Demonstrated ability to work in a team environment. Strong judgment and decision‑making skills; ability to plan and develop strategies within areas of responsibility. Excellent verbal and written communication skills. Ability to build and maintain professional working relationships with internal teams and external customers. Strong organizational skills with the ability to re‑adjust priorities daily and manage a fast‑paced workload. Critical thinking skills to plan, synchronize, and execute complex undertakings involving multiple departments. Team‑oriented mindset with the ability to coordinate and initiate tasks across diverse groups.

Full‑time 40 hours per week, Monday-Friday.

Reporting Relationships

Reports to: Sales and Business Development Manager.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.