Inside Sales Specialist

Gilder Search Group; Bedford (TX); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Benefits + 401k with match

Job summary

Gilder Search Group in Bedford, TX is seeking an Inside Sales Specialist/Call Center Rep for an onsite role. You will handle inbound and outbound calls, blend sales with customer service, and work toward uncapped commissions while supporting customers with energy services.

Training and career growth are available; compensation includes an annual salary range plus substantial commission potential and benefits. This is a contract-to-hire position with evolving department hours.

Qualifications

• Must have a call center background and be detail-oriented.
• Able to perform basic math to explain credits, plans and calculations to customers.
• Proficient with MS Office and CRM tools.

Responsibilities

• Handle approximately 30-35 daily inbound calls from customers moving homes or seeking support.
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Skills

Call center experience

Attention to detail

Basic math

Excel

MS Office

CRM navigation

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

Microsoft Word

Job description

#IND123

Inside Sales Specialist/ Call Center Rep.

Location: Bedford, Texas - This position is onsite

Pay: Around $55,000 - $78,000 annually
$15.00 per hour + uncapped commission
$500-$800 commission biweekly if you're doing your job
(not a hard sale, people are calling to activate electricity)
Top reps making $1,400-$1,600 a pay period in commission paid (2x monthly 15th, and EOM)

Type: Contract to hire

Schedule: Must be flexible during department hours M-Sat, 8:00 AM to 6:00 PM
All new associates will work on Saturdays
In coming months department hours will be extended: M-Sat, 7:00 AM to 9:00 PM

Training schedule: M-F, 9:00 AM to 5:00 PM (30 minute lunch) for approximately (2) weeks, hours may not reach full-time during training

Career outlook: Uncapped commissions! Company is growing and there will be room to grow with incoming new lines of business. Benefits + 401k with match.

Job description:

• Handle Inbound and Outbound Calls: Manage approximately 30-35 daily inbound calls from individuals moving homes, switching electricity services, or seeking customer support. Calls typically last 12-15 minutes, with more time required for in-depth product discussions. You'll also return missed calls and handle follow-ups.

• Sales & Customer Service Blend: Engage both sales and customer service conversations- this role is not purely sales. You'll listen to customer needs, explain available electricity plans, and help them choose the best option for their home.

• Future-Focused Outbound Calling: While outbound call volume is currently limited to follow-ups and return calls, future responsibilities will include cold calling using an auto-dialer system.

• Drive Growth with Every Call: Use proven closing techniques to overcome objections and convert leads. Share customer insights and feedback to help shape product offerings and improve team performance.

• Grow with a High-Energy Team: Join a high-growth, entrepreneurial company where your input matters. We value open communication, innovation, and team morale- your success helps drive ours.

Nice to have:

• Experience upgrading services such as cable, cellular services
• Sales experience that is not door-to-door sales or solar
• Inside sales
• Energy experience (not solar)

Requirements:

• Must have call center background
• Must have high attention to detail, correct disclosures are important
• Must have math skills: Converting decimals, basic math to explain credits/plans and explain to customers with tools and calculators
• Excels in a fast-paced environment with excellent written and verbal communication skills
• MS Office proficient (Excel, Word)
• Employer will perform testing
• Ability to navigate CRMs, and web-based tools
• No cellphone at the desk policy based on client contracts
• Background checks required
• High school diploma or equivalent required