Call Center Inside Sales

Professional Alternatives; Bedford (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Professional Alternatives is seeking a CSR Sales Rep to provide a personalized experience guiding customers through electricity plan choices and home service options. You will engage customers by phone, identify needs, and educate on cost-saving energy solutions while aiming to upsell compatible services.

Successful candidates will have 2+ years in call center or inside sales, excellent communication, and the ability to work a flexible schedule including evenings and Saturdays.

Qualifications

• Must have 2+ years in call center or similar role.
• 2+ years in inside sales or customer retention or related sales experience.
• Experience with CRM systems and web-based tools.

Responsibilities

• Engage customers and build rapport through phone conversations.
• Identify customer needs and recommend energy plans meeting their budget.
• Educate customers on services and cost-saving options.
• Upsell and cross-sell home services when appropriate.
• Address concerns and overcome objections using consultative sales techniques.

Skills

Call center experience

Inside sales

Communication skills

Multitasking

CRM experience

Positive attitude

Flexible schedule

Job description

Job ID#: 41274

The CSR Sales Rep willprovide a personalized sales experience by helping customers compare and select electricity plans that meet their needs and budget. You'll also have opportunities to recommend additional home services, including internet and home security solutions.

Key Responsibilities

• Engage customers and build rapport through phone conversations
• Identify customer needs and recommend the best energy plans
• Educate customers on available services and cost-saving options
• Upsell and cross-sell additional home services when appropriate
• Address customer concerns and overcome objections using consultative sales techniques
• Close sales and deliver exceptional customer service
• Maintain accurate customer information within CRM systems
• Continuously learn about industry trends, products, and services
• Meet and exceed sales and performance goals

Qualifications

Required

• 2+ years of call center experience
• 2+ years of inside sales, customer retention, or related sales experience
• Strong communication and relationship-building skills
• Ability to multitask and work efficiently in a fast-paced environment
• Experience using CRM systems, email, and web-based applications
• Positive attitude with a strong desire to learn and grow
• Ability to work flexible schedules, including evenings and Saturdays

Preferred

• Energy industry experience
• Home services sales experience
• Customer service and consultative selling background