Inside Sales & Service Specialist – Grow Revenue

Colonial Group; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Colonial Group is seeking an Inside Sales & Service Representative in Austin, TX. You will engage customers, process orders, and grow sales with existing clients while building trusted relationships.

Ideal candidates have 1 year in customer service or inside sales and strong product knowledge. Proactive upselling, teamwork, and proficient use of Microsoft Office are valued in this role.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Must be able to read, write, speak English.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Inside sales

Telephone communication

Listening skills

Relationship building

Upselling

Product knowledge

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Colonial Group is seeking an Inside Sales & Service Representative in Austin, TX. You will engage customers, process orders, and grow sales with existing clients while building trusted relationships.

Ideal candidates have 1 year in customer service or inside sales and strong product knowledge. Proactive upselling, teamwork, and proficient use of Microsoft Office are valued in this role.