Inside Sales & Service Specialist

Colonial Group; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Colonial Group is seeking an Inside Sales & Service Representative to join our Houston Profit Center. The role focuses on meeting sales targets, processing orders, and growing revenue by advising customers and upselling where appropriate.

The ideal candidate has at least 1 year of customer service or inside sales experience, strong product knowledge, and is proficient in Microsoft Office. The position emphasizes relationship-building with customers and collaboration with sales teams.

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Proficient with Microsoft Office (Outlook, Word, Excel) for email, sales plans, call reports, and data analysis.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Inside sales

Communication skills

Tools

Microsoft Office

Job description

Colonial Group is seeking an Inside Sales & Service Representative to join our Houston Profit Center. The role focuses on meeting sales targets, processing orders, and growing revenue by advising customers and upselling where appropriate.

The ideal candidate has at least 1 year of customer service or inside sales experience, strong product knowledge, and is proficient in Microsoft Office. The position emphasizes relationship-building with customers and collaboration with sales teams.