Inside Sales & Sales Support Representative

Ideal Millwork & Hardware, LLC; Franklin (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

Ideal Millwork & Hardware, LLC, a residential millwork and hardware distributor serving contractors in the Nashville metro area, seeks a detail-oriented inside sales and sales support team member. The role includes quoting, processing orders, pursuing leads, and supporting purchasing to maintain inventory.

A performance-based bonus structure offers upside for relationship builders. You will bridge sales and contractor customers, grow accounts, coordinate with warehouse and accounting, and ensure

Qualifications

• 2-4 years of experience in inside sales, sales support, customer service, or purchasing.
• Strong communication and relationship-building skills; comfortable with a sales-driven role.
• Self-motivated and goal-oriented, with a track record of hitting or exceeding targets.
• Experience with NetSuite preferred, not required.
• Background in building materials, millwork, hardware distribution, or construction supply preferred, not required.

Responsibilities

• Serve as a primary point of contact for customer inquiries, quotes, and order status.
• Proactively follow up on leads and quotes to convert them to sales.
• Grow and maintain existing contractor/builder accounts.
• Support purchasing tasks: vendor communication, PO follow-up, and inventory coordination.
• Track and communicate delivery timelines to customers.
• Collaborate cross-functionally with warehouse, delivery, and accounting teams.
• Maintain accurate records in our ERP system (NetSuite).

Skills

Inside sales

Customer service

Relationship-building

Target-driven

Tools

NetSuite

Job description

Ideal Millwork & Hardware is a residential millwork and hardware distributor serving contractors and builders across the Nashville metro area. We're growing, and we're looking for a detail-oriented, customer-focused team member to support our sales and purchasing operations.

About the Role

This is an inside sales and sales support role with some purchasing responsibilities. You'll be the go-to contact between our sales staff and contractor/builder customers - quoting, processing orders, following up on leads, and growing existing accounts - while also supporting purchasing coordination to keep the right inventory on hand. This role includes a performance-based bonus/commission structure tied to both individual and company performance, so there's real upside for someone who's motivated to build relationships and drive sales.

What You'll Do

• Serve as a primary point of contact for customer inquiries, quotes, and order status
• Proactively follow up on leads and quotes to convert them to sales
• Grow and maintain existing contractor/builder accounts
• Support purchasing tasks: vendor communication, PO follow-up, and inventory coordination
• Track and communicate delivery timelines to customers
• Collaborate cross-functionally with warehouse, delivery, and accounting teams
• Maintain accurate records in our ERP system (NetSuite)

What We're Looking For

• 2-4 years of experience in inside sales, sales support, customer service, or purchasing
• Strong communication and relationship-building skills; comfortable with a sales-driven role
• Self-motivated and goal-oriented, with a track record of hitting or exceeding targets
• Experience with NetSuite preferred, not required
• Background in building materials, millwork, hardware distribution, or construction supply preferred, not required

Compensation

• Plus bonus/commission tied to individual and company performance
• Total target compensation: $55,000-$65,000

Details

• Location: Franklin, TN (320 Premier Ct, Ste 223) - fully on-site