Sales Coordinator - Nashville, TN

VetJobs; Nashville (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Health Savings Account with company**

Volunteer opportunities

Job summary

VetJobs is seeking an experienced Sales/Customer Service coordinator to support the Tennessee market from the Gallatin Distribution Center. This on-site role works with sales teams and customers to process orders, resolve issues, and promote products.

You will use SAP and other enterprise systems, communicate clearly, manage multiple tasks, and help ensure accurate pricing, timely shipping, and high-quality service.

Qualifications

• Strong written and verbal communication skills for customer interactions.
• Working knowledge of SAP, ASCEND and other customer service tools with accuracy.
• Proficiency with Office suite (Excel, Word) and web-based programs.
• Attention to detail and data accuracy in order processing.
• Ability to build and maintain internal and external relationships.
• Proven time management and organizational skills.

Responsibilities

• Enter orders and assist in order file management to ensure timely, accurate processing.
• Serve as primary contact for customers, addressing questions and escalating issues as needed.
• Collaborate with sales teams to support customer needs and promote products.
• Contribute to a high-quality customer service experience across the Tennessee market.
• Support order entry and pricing updates using SAP and related systems.

Skills

Communication skills

Problem solving

Time management

Relationship building

Education

HS Diploma/GED

Tools

SAP

ASCEND

Excel

Word

Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

Sales success does not happen without strong customer support. The Gallatin, Tennessee Distribution Business is looking for candidate excited to turn sales opportunities into real revenue. Intermediate customer support role that interacts daily with sales and/or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business. Has product knowledge and broad knowledge of customers, company procedures, products, pricing, and services and can assist with most to all order entry. Works with the Customer Service team to ensure high quality customer service and support. This is a sales position that will primarily support the Tennessee market from the Gallatin Distribution Center.

Accountabilities

• Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively. Able to assist with most to all order entry from the simple to complex needing guidance with only the more complicated or unique issues.


• Acts as point of contact for customers, taking ownership of interactions. Troubleshoots simple to complex customer orders and problems, escalating situations appropriately and needing guidance with only the more complex or unique issues. Resolve customer issues in a timely manner with very few errors. Effectively submits new customer requests through SAP transaction (MDG).


• Uses broad knowledge of customers, procedures, products, and services, demonstrating competency in these areas to build rapport, provide customer service and meet customer needs. Specific to Distribution CSRs.


• Understands the importance/effectiveness of prompt turnaround of all/any customer needs.


• Develops basic knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers.


• Executes promotions, specials, market pull through activities, and updates to products/pricing/service.


• Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.


• Coaches less experienced team members and may assist in some training.

We manufacture and sell an innovative collection of proven structural framing materials to the residential, multi-family and light commercial markets, and provide seamless building solutions, from design to installation to support. This team moves fast, works smart and never stops pushing to be and stay number one in the industry.

Auto req ID 480906BR

Minimum Education Required

High School/GED

Job Category

Sales

Qualifications

• Demonstrated strong communication skills including written and verbal (face to face and over the phone)


• Working knowledge of SAP, ASCEND and other customer services tools and enterprise systems with accuracy and attention to detail.; Computer proficiency including Office, Excel, Word, and Web-based programs.


• Track record of actively seeking out and using technology to help solve problems and gain efficiencies.


• Demonstrated competency and knowledge of products, pricing and customers.


• Demonstrated time management skills and ability to work in a highly organized manner. Proven accuracy/attention to detail with data and information.


• Proven ability to establish and maintain strong and effective working relationships internally and externally.


• Demonstrated problem solving skills and data driven decision making.

Education & Experience

• Minimum HS Diploma/GED


• 3-5 years building products or industry experience in customer service related field OR 1+ years of successful experience in WY

We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

What We Offer

Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $50,000 - $75,000 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Job Customer Service, Design, Sales & Marketing

Primary Location USA-TN-Nashville

Schedule Full-time

Job Level Individual Contributor

Job Type Experienced

Shift Day (1st)

City* Nashville

State* Tennessee

Job Code Coordinator Coordinator

Affiliate Sponsor Weyerhaeuser