Inside Sales Representative – Rockford Area

The Pivot Group Careers; Rockford (MI); On-site; USD 53,000 - 82,000; Full time

Job summary

The Pivot Group Network in Michigan seeks an Inside Sales Representative to support Rockford-area manufacturers. This role focuses on building relationships, handling quotes, and driving customer satisfaction in a manufacturing-focused market.

As part of a network that connects talent with local companies, you’ll manage inquiries, prepare quotes, and coordinate with production and shipping to meet delivery dates. A solid background in inside sales or customer service is preferred.

Qualifications

• Minimum years of experience in inside sales or customer service.
• Strong verbal and written communication skills.
• Ability to read and interpret technical specifications.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Maintain customer records and update contact information.
• Resolve customer issues and elevate when needed.
• Track sales activity and report to the sales manager.
• Answer incoming customer calls and emails about products and orders.
• Prepare and send quotes to customers based on their specifications.
• Follow up on open quotes to close sales.
• Process customer orders and enter them into the system.
• Coordinate with production and shipping to meet delivery dates.

Skills

Inside sales exp

Customer service

Strong communication

Tech spec reading

CRM software

Microsoft Office

Detail-oriented

High school diploma

Education

High school diploma

Associate or bachelor’s degree in business

Tools

CRM software

Microsoft Office

Job description

Job Description:

Inside Sales Representative | Rockford, MI

Salary Range: $53,000 – $82,000 depending on experience

Are you a meticulous professional with a passion for excelling as a inside sales representative? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We collaborate with companies in the Rockford area seeking experienced Inside Sales Representatives.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Inside Sales Representative opportunities with manufacturers based in and around Rockford in Kent County, within about 30 minutes of the city, including Greenville, Belding, Sparta, and Cedar Springs.

The Opportunity

We partner with organizations in the Rockford area that seek Inside Sales Representatives. These companies are committed to building strong teams and look for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Usual Responsibilities

• Maintain customer records and update contact information.
• Resolve customer issues and elevate when needed.
• Track sales activity and report to the sales manager.
• Answer incoming customer calls and emails about products and orders.
• Prepare and send quotes to customers based on their specifications.
• Follow up on open quotes to close sales.
• Process customer orders and enter them into the system.
• Coordinate with production and shipping to meet delivery dates.

Recommended Qualifications

• years of experience in inside sales or customer service.
• Strong communication skills, both verbal and written.
• Ability to read and interpret technical specifications.
• Proficiency with CRM software and Microsoft Office.
• Detail-oriented and able to multitask.
• High school diploma or equivalent.

Bonus Qualifications

• Associate or bachelor’s degree in business or related field.
• Knowledge of ERP systems.
• Familiarity with metal fabrication or machining processes.
• Experience in manufacturing or industrial sales.

Job Titles That Should Apply

Account Coordinator, Technical Sales Representative, Customer Account Representative, Sales Coordinator, Quotations Specialist, Inside Sales Associate, Customer Service Representative, Sales Support Specialist, Order Management Specialist

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

Required Skills:

Resume Offers Support Development HubSpot Salary Hiring Partnerships Recruiting CRM Compensation Features Manufacturing Interpersonal Skills Records Preparation Software Business Marketing Microsoft Office Sales Communication

Salary Package:

$ 53,000.00 – 82,000.00 (US Dollar)