Inside Sales Representative III

Rochester Electronics, LLC; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Rochester Electronics, LLC is seeking an Inside Sales Representative to work with Regional and Technical Sales Managers to retain existing client relationships and grow sales within the assigned customer base.

The role relies on phone and email outreach to follow up on leads, understand customer needs, and offer Rochester solutions for products and services, contributing to revenue growth and customer satisfaction.

Qualifications

• Bachelor's degree in business or related field preferred.
• Six+ years in customer-facing sales, marketing, or related field.
• Experience in high-tech or semiconductor product solutions is preferred.
• Strong business development via telephone and email outreach.
• Excellent oral and written communication with ability to persuade.

Responsibilities

• Collaborate with Regional Sales Manager to drive leads and sales within the assigned base.
• Serve as primary contact for existing accounts to maintain satisfaction and identify growth opportunities.
• Manage relationships across quoting, order processing, backlog, and post-sale support.
• Identify new business opportunities by understanding customer needs and Rochester solutions.
• Develop and execute a sales strategy for defined customers or territory.
• Build relationships with customers and map key stakeholders.
• Record and leverage customer data in the CRM to forecast opportunities.

Skills

Business development

Communication

Customer relations

Sales strategy

CRM proficiency

Education

Bachelors in business or related field

Tools

CRM system

Job description

The Inside Sales Representative works as part of a team with Regional and Technical Sales Managers to drive an overall company sales strategy. The focus of this role is to retain existing client relationships and grow sales with the assigned customer base. The ISR (Inside Sales Representative) uses telephone and/or electronic means for following up on sales leads. The ISR optimizes revenue opportunities by developing an understanding of the customers needs and applying knowledge of Rochester's organizational, technical, and product knowledge to offer customer solutions for products or services.

Responibilities

• Partners with the Regional Sales Manager for leads to increase sales of Rochester Electronics products and services to customers within the assigned customer base.
• Serves as the primary customer contact for existing accounts to maintain customer satisfaction and seek opportunities for sales growth.
• Manages customer relationships across quoting, order processing, backlog management, and customer satisfaction.
• Identifies new business opportunities with existing customers by learning about their business needs to offer Rochester solutions that are in alignment to expand revenue opportunities.
• Develops and executes a sales strategy with a defined customer, customer base, or territory.
• Fosters relationships with customers and maps key stakeholders within accounts.
• Utilizes and maintains customer data in the CRM (Customer Relationship Management) system to forecast new business opportunities and revenue.
• Develops business relationships with customer Procurement and Supply Chain functions to better understand their business requirements.
• Ensures customer satisfaction and resolves complaints swiftly and professionally.

Qualifications

• Bachelor's degree in business preferred or related field preferred; additional years of experience beyond the minimum will be considered to meet the educational requirement. Two years of experience is equivalent to one year of additional education.
• Six (6) or more years' experience in a customer-facing sales, marketing, and/or related field, with additional company-specific training required after hire.
• Prior experience working in a high-tech or semiconductor product solutions background is preferred.
• Strong business development skills using telephone and email outreach to seek and develop new business opportunities and maintain customer relations.
• Excellent oral and written communication skills with the ability to persuade and influence others.
• Demonstrated background in developing customer relationships with key decision makers.
• Flexibility and ability to undertake several tasks simultaneously and manage them to completion.
• Strong problem-solving and priority-setting skills to maintain focus under pressure and work either independently or as part of a team.
• Strong organizational, attention to detail, and follow-up skills with a positive and enthusiastic attitude.
• Ability to quickly learn and articulate Rochester's core competencies and product knowledge, and convey the company's value proposition to customers to optimize sales opportunities.