Inside Sales Representative

Essentra; Erie (Erie County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus target

Full benefits package

Generous paid time off

Job summary

A leading provider of essential components is seeking a full-time Inside Sales Representative in Erie, PA. This hybrid role involves developing customer relationships, managing orders, and identifying new sales opportunities. Candidates should have at least 2 years of sales experience, strong communication abilities, and proficiency in CRM tools. Competitive salary and benefits offered.

Qualifications

• Minimum 2 years of experience in sales or a related field.
• Empathetic, patient, and customer-focused.
• Strong reasoning and analytical skills.
• High personal integrity and ethics.

Responsibilities

• Develop new business with existing customers.
• Coordinate with the Manager on large projects.
• Provide quotes, credit terms, and specifications.
• Maintain customer database with current information.

Skills

Strong verbal and written communication skills

Ability to multi-task

Customer-focused

Problem-solving skills

Experience using CRM tools

Proficient in Microsoft Office applications

Listening and negotiation skills

Job description

Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products.

Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers.

At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don't. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.

Summary:

Essentra Components is seeking a results-driven full-time Inside Sales Representative (ISR) in our Erie, PA location to support the execution of our inside sales strategy. This role is responsible for developing strong customer relationships, growing existing accounts, and identifying new sales opportunities. The ISR will collaborate closely with the Inside Sales Manager and General Manager to drive revenue and ensure customer satisfaction. This is a hybrid role and the typical hours are 8:00am-5:00pm.

Typical Accountabilities:

• Develop new business with existing customers and/or qualify new opportunities.
• Coordinate with the Manager to manage large projects and multi-step opportunities through CRM/Pipeline Report.
• Collaborate with purchasing departments, managers, and other staff to ensure accurate and efficient order processing and product distribution.
• Prepare and report account status, results, and leads to the manager periodically.
• Apply product and industry knowledge to match solutions to client needs.
• Respond to client inquiries regarding products, applications, and industry trends.
• Provide quotes, credit terms, and bid specifications to clients.
• Ensure accurate and timely entry and shipment of orders and samples.
• Quote catalog items and simple non-stock items.
• Report weekly updates on new opportunities, wins, and losses within the territory.
• Maintain customer database by entering new accounts, updating existing ones, and adding relevant notes.
• Ensure daily execution of the Essentra Components service proposition.
• Acquire and maintain knowledge of products and market trends.
• Participate in weekly team and cross-functional management meetings.
• Perform other duties as assigned.

Qualifications:

• Minimum 2 years of experience in sales or a related field (less than 1 year with Essentra).
• Strong verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Empathetic, patient, and customer-focused.
• Positive attitude and team player.
• Strong reasoning and analytical skills.
• High personal integrity and ethics.
• Hands-on, can-do attitude with a drive to accomplish tasks.
• Experience using CRM tools.
• Ability to manage difficult or emotional customer interactions professionally.
• Strong listening, negotiation, and presentation skills.
• Proficient in Microsoft Office applications.
• Basic understanding of products and applications.
• Basic math and order entry skills.
• Ability to work in an office or remote environment.
• Respond to customer inquiries within 2 hours.
• Make a minimum of 35 outbound calls, quotes, or samples daily.
• Continuously seek ways to improve processes and increase productivity.
• Demonstrate adaptability and a willingness to embrace change.
• Collaborate effectively with others and maintain a solution-oriented mindset.

What We Offer:

This is a full-time position with a competitive salary, quarterly bonus target, full benefits package, and generous paid time off.