Inside Sales Representative (Full-Time), Omaha, NE

IDN, Inc.; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading distributor of hardware solutions in Omaha, NE is seeking a full-time Inside Sales / Customer Service representative. The role involves assisting customers via phone and in-person, processing orders, and handling light warehouse operations. The ideal candidate should have 1–3 years of relevant experience, be proficient in Microsoft Office, and excel in a team-oriented environment. This position offers the opportunity to contribute to customer retention and business growth.

Qualifications

• 1-3 years of Inside Sales / Customer Service experience, preferably in distribution.
• Proficient in Microsoft Office (Word, Excel).
• Ability to multi-task and work in a team-oriented environment.

Responsibilities

• Assist customers by phone and in-person.
• Provide information on price and availability using the computer system.
• Process orders, handle customer returns, and manage promotions.
• Conduct light warehouse operations.
• Make outbound customer calls to grow business.

Skills

Self-driven

Hard working

Team player

Strong organizational skills

Proficient with Microsoft Office

Job description

Inside Sales / Customer Service (Full-Time), Omaha, NE

IDN Company: IDN-H. Hoffman

Type of Position: Full-Time

Location: Omaha, NE

Job Description

Leading distributor of door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for an Inside Sales position.

Based in Omaha, NE, the individual in this position is responsible for providing superior service for customers throughout Nebraska.

Responsibilities

• Assisting customers by phone and in person (for walk‑in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
• Light warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the business in the Midwest region

This individual should excel in a team‑oriented work environment — working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report to the Branch Manager in Omaha, NE. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements

• Must be self‑driven & hard working
• 1–3 years of Inside Sales / Customer Service experience (distribution industry preferred)
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi‑task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.