Inside Sales Representative (Full Time), Norridge, IL

IDN, Inc.; Norridge (IL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Vacation & personal time off

Medical & Dental Insurance options

401(k) Savings plan

Job summary

A leading distributor of security products is seeking an Inside Sales Representative in Norridge, IL. The successful candidate will provide superior service, process customer orders, and support clients by handling quotes and transactions. Candidates must have 1-3 years of inside sales experience and strong communication skills, with a proficiency in MS Office. This full-time role offers benefits including medical insurance and a 401(k) plan, in a dynamic work environment.

Qualifications

• 1-3 years of related inside sales experience.
• Excellent communication skills.
• Ability to multitask and prioritize tasks.

Responsibilities

• Interact with customers via phone, email, or in-person.
• Process quotes and orders, including special orders.
• Follow up on leads and assist in business growth.

Skills

Self-driven

Hardworking

Excellent verbal and written communication skills

Strong organizational skills

Ability to work well with a team

Mechanical aptitude

Tools

MS Office

Job description

Inside Sales Representative (Full Time), Norridge, IL

IDN Company: IDN-H. Hoffman

Type of Position: Full-Time

Location: Norridge, IL (On-Site)

IDN Global, Inc. is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position to support the entire Chicago area, including Joliet, Waukegan, Naperville, Schaumburg, Shorewood, and Rockford.

Based in Norridge, Illinois, located near O'Hare Airport and Schiller Park, the individual in this position is responsible for providing superior service for customers and staff throughout the Midwest placing customer orders, helping with returns, and supporting customers at our will‑call/pick‑up counter.

Apply to join our advanced team of wholesale distribution specialists that prioritizes quality service, positive culture, and innovative thinking to carry out successful daily operations within the dynamic security industry.

Responsibilities include the following:

• Interact with existing and potential customers by phone, email, or in-person for counter transactions
• Quote processing and follow‑up with the customer
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns, and related tasks.
• Follow‑up on New Customer leads & Outside Sales Representatives to assist in growing the local business
• Manufacturer/vendor contact for factory order lead‑times, purchase order status & product information
• This individual should excel in a team‑oriented work environment — working with the Norridge and remote branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:

The successful candidate will report to the Inside Sales Supervisor in Norridge, IL. The individual will work closely with other staff members and with the various Outside Sales representatives.

Requirements:

• Must be self‑driven & hardworking
• 1-3 Years of related inside sales experience
• Proficient with MS Office products (Word, Excel)
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask, prioritize, and manage time effectively
• Ability to work well with a Team to achieve common goals
• Mechanical aptitude is a plus

Benefits & Pay:

• Full‑time: 40 hours/week
• Vacation & personal time off
• Medical & Dental Insurance options
• 401(k) Savings plan
• Full‑time position. Typical hours are Monday to Friday, 8:00 am to 5:00 pm.
• Pay Range: $19 - $21 per hour

All qualified applicants who apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.