Inside Sales Representative (Full Time), Cincinnati, OH

IDN; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

IDN is seeking an Inside Sales Representative in Cincinnati, OH to drive branch sales, cultivate lasting customer relationships, and support branch operations. The role emphasizes exceptional customer service, proactive account development, and retention while maintaining operational excellence within Cincinnati and the surrounding region.

The successful candidate will work closely with branch staff and the local Outside Sales representative, handling customer inquiries, orders, and warehouse

Qualifications

• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred).
• Strong computer skills and ability to multi-task in a fast-paced environment.
• Proficient with Microsoft Office products and Excel.

Responsibilities

• Assisting customers by phone and in person, including walk-in traffic.
• Use the computer system to provide price/availability information and process orders.
• Support warehouse operations and handle stock orders, promotions, returns.
• Make outbound calls to grow the local business and nurture customer relationships.

Skills

Customer service

Team player

Verbal communication

Organizational skills

Multi-tasking

Tools

Microsoft Office

Excel

CRM software

Job description

Inside Sales Representative (Full Time), Cincinnati, OH

Inside Sales (Full Time), Cincinnati, OH

IDN Company: IDN-H. Hoffman

Title/Position: Inside Sales

Type of Position: Full-Time

Location: Cincinnati, OH

IDN Global, Inc. is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description

Based in Cincinnati, OH the individual in this position will be responsible for driving branch sales, cultivating lasting customer relationships, and supporting branch operations. The successful Inside Sales Representative will accelerate sales growth and strengthen customer loyalty through exceptional customer service, proactive account development, and customer retention while maintaining operational excellence. This role plays a key part in delivering the trusted, relationship-driven support our customers rely on throughout Cincinnati, OH and the surrounding region.

Responsibilities Include The Following

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business

This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships

The successful candidate will report to the Branch Manager in Cincinnati, OH. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements

• Must be self driven & hard working
• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
• Strong computer skills
• Door Hardware knowledge preferred
• Mechanical aptitude a plus
• Proficient with Microsoft Office products (Word, Excel)
• Strong verbal communication skills
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.