Inside Sales Representative

IDN, Inc.; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

IDN, Inc. is seeking an Inside Sales Representative in Cincinnati, OH to assist customers by phone and in person, manage price/availability information, process orders, and support warehouse functions. The role emphasizes teamwork and exceptional customer service to drive branch growth and retention.

Qualified candidates bring 1–3 years of inside sales or customer service experience (distribution preferred) and comfort with Microsoft Office. Hardware knowledge is a plus.

Qualifications

• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
• Door Hardware knowledge preferred
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player

Responsibilities

• Assisting customers by phone and in person (walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance (stock orders, special orders, promotions, returns)
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to grow the local business

Skills

Self-motivation

Team player

Strong organizational skills

Multi-tasking

Tools

Microsoft Office (Word, Excel)

Job description

Inside Sales Representative (Full Time), Cincinnati, OH

• Assisting customers by phone and in person (for walk-in traffic/counter sales)
• Using the computer system to provide information on price and availability
• Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
• Warehouse operations (receiving, picking, packing, shipping)
• Manufacturer/vendor contact for factory orders
• Outbound customer calls to assist in growing the local business

This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:

The successful candidate will report to the Branch Manager in Cincinnati, OH. The individual will work closely with other staff members and with the local Outside Sales representative.

Requirements:

• Must be self driven & hard working
• 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
• Door Hardware knowledge preferred
• Proficient with Microsoft Office products (Word, Excel)
• Strong organizational skills with ability to multi-task
• Team player

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.

Inside Sales Representative (Full Time), Cincinnati, OH