Inside Sales Representative (2nd Shift)

ThyssenKrupp Materials NA; Northwood (OH); On-site; USD 43,650 - 53,350; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and Disability

401(k) or RRSP with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Materials NA's Copper and Brass Division Sales is seeking a customer-focused account specialist in the United States to provide price and delivery quotes, process orders, and support customers with technical questions while building loyal relationships.

The role requires a Bachelor's degree or related experience, 1–2 years sales experience, strong communication, attention to detail, and basic computer skills. Travel as needed to meet company goals; competitive benefits package.

Qualifications

• Bachelor's Degree in a related field or comparable experience.
• 1 to 2 years sales experience.
• Interpersonal skills necessary to sell, negotiate and close business with customers.
• Attention to detail to evaluate customers' accounts and orders.
• Basic computer skills to assemble and process orders and information.

Responsibilities

• Respond to sales calls, faxes, and e-mails.
• Generate and follow up on quotes for all products.
• Provide technical assistance to customers.
• Process sales orders.
• Enter return orders, credits, and debits when required.
• Enter scrap return order as requested by distribution channels.
• Review product inventory and report concerns to purchasing/management.
• Satisfy customer service issues.
• Continuously increase knowledge of company products, services, and procedures.
• Work in a team environment, communicating with all personnel.
• Travel as needed to meet company goals.
• Monitor competitor products and prices.
• Assist in quality related duties where required.

Skills

Customer service

Negotiation

Communication

Teamwork

Attention to detail

Education

Bachelor's Degree in a related field

Job description

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence."

Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment. The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.

Job Description

Key Accountabilities

• Respond to sales calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Review product inventory and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required
• Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements

• Bachelor's Degree in a related field or comparable experience, computer literate and telephone experience.

Preferred Requirements

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer's accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit

Job Compensation

$48,500+ (Based on Experience) + Quarterly Conus

Benefits Overview

We offer competitive company benefits to eligible positions, such as

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [e-mail].